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Forum: Contact Center Applications 12-14-2015, 02:28 AM
Replies: 1
Views: 3,725
Posted By yisaev
Does 12xx series IP phones support Duplicated Media Streaming?

Hello Colleagues,

Could you please help me with the answer - Does 12xx series IP phones support Duplicated Media Streaming?

Regards
Forum: Contact Center Applications 12-09-2015, 12:42 AM
Replies: 1
Views: 4,291
Posted By yisaev
WFO ACR 12.0 + AACC Midsize for Enterprise 6.3 AML + CS1k 7.61

Hello Colleagues,

I have issue with 1230 IP phones (Agents phones). Our ACR 12.0 does not record 1230 agent IP phones, but successfully record 1140 IP phones and softphones i2050.
Any ideas...
Forum: Contact Center Applications 12-08-2015, 04:54 AM
Replies: 4
Views: 11,476
Posted By yisaev
Thank you for your information. Do you check it...

Thank you for your information.
Do you check it with Avaya or maybe you know where in documentation I can find description of that issue.
Forum: Avaya Aura & Unified Communications 10-20-2015, 01:04 AM
Replies: 1
Views: 4,596
Posted By yisaev
CS1k 7.6 CPMG128 Co-Res NRS services can not start

Hello Colleagues,

I have an issue with my Customer's CS1k CPMG128 Co-Res 7.6.
Few days ago I can not login using ADMIN password, after that we using procedure reset password and made a new...
Forum: Contact Center Applications 06-18-2014, 10:54 PM
Replies: 2
Views: 3,765
Posted By yisaev
Hello, could you please specify the version of...

Hello, could you please specify the version of AAAD and release of AACC you use. We have no Phonebook and CallHistory tabs in AAAD.
My customer uses AACC 6.3 Midsize Enterprize with CS1k AML...
Forum: Contact Center Applications 05-23-2014, 05:25 AM
Replies: 2
Views: 3,765
Posted By yisaev
AAAD_replacing columns in AAAD

Hi All,
My customer uses AAAD to work with e-mails. He would like to swop or replace some columns in AAAD. Please find screenshot of example of requirement attached. Do you have any solution?
Forum: Contact Center Applications 01-13-2014, 08:25 PM
Replies: 2
Views: 10,391
Posted By yisaev
Hello, it seems I have the same issue with fresh...

Hello, it seems I have the same issue with fresh installation of AACC 6.3SP11 voice and e-mail with CS1k aml. I can send outgoing emails from aacc, but when I send email to aacc, I can see that ccmm...
Forum: Contact Center Applications 12-14-2013, 01:25 PM
Replies: 22
Views: 56,270
Posted By yisaev
AACC - CCMA webadmin login failure

Hi All, New installation of AACC 6.3 SP11 on virtual customer server (co-resident environment) with CS1K AML. We have the same issue with webadmin login and with iceAdmin password change. The server...
Forum: Contact Center Applications 08-22-2012, 04:52 AM
Replies: 4
Views: 11,476
Posted By yisaev
WFO10.1 does not record AACCE+CS1000E 7.5

Colleagues, I have Cs1000E HA 7.5 with Avaya Aura Contact Center Essential AML. Agents uses virtual office for 1230 IP phones. We try to intsall WFO (just for voice recording purpuses) but...
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