Forum: IP Office Contact Center
06-21-2018, 10:22 PM
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Replies: 0
Views: 980
IPOCC 10.1.2 WebUI Email Interface Question
Is there anyway to restrict what agents see in the completed and overview drop down searches in the email interface in WebUI?
No matter how restrictive I am setting permissions for users they...
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Forum: IP Office Contact Center
06-21-2018, 08:21 AM
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Replies: 7
Views: 1,434
As far as I can tell, the built-in timestamp...
As far as I can tell, the built-in timestamp doesn't appear changeable.
As you'll note in the IVR script we aren't even asking for the timestamp and IPOCC insists on placing it in there anyway (its...
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Forum: IP Office Contact Center
06-20-2018, 12:41 PM
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Replies: 7
Views: 1,434
I have this working off our lab on 10.1.2; ...
I have this working off our lab on 10.1.2;
Using VM_rec_send avaya template in examples folder on the iso.
Add 'define variable' element after start in ivr script to bind system tag...
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Forum: IP Office Contact Center
05-16-2018, 11:51 AM
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Replies: 8
Views: 2,708
I figured it out!
After spending about 30 minutes clicking and dragging my macro in with it randomly working 1 or 2 times I found out what needs to be done.
Left click on the actual element picture of the macro or...
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Forum: IP Office Contact Center
06-01-2017, 08:31 AM
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Replies: 1
Views: 1,276
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Forum: IP Office Contact Center
06-01-2017, 08:01 AM
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Replies: 1
Views: 841
Topic limit for IPOCC?
Is there a limit to the amount of topics in IPOCC?
I have a customer that is leaning towards using IPOCC as a tool to run reports such as how many calls come in through a specific ICR for the month...
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