Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 6 of 6
Search took 0.00 seconds.
Search: Posts Made By: hawki32
Forum: IP Office Contact Center 06-21-2018, 10:22 PM
Replies: 0
Views: 980
Posted By hawki32
IPOCC 10.1.2 WebUI Email Interface Question

Is there anyway to restrict what agents see in the completed and overview drop down searches in the email interface in WebUI?


No matter how restrictive I am setting permissions for users they...
Forum: IP Office Contact Center 06-21-2018, 08:21 AM
Replies: 7
Views: 1,434
Posted By hawki32
As far as I can tell, the built-in timestamp...

As far as I can tell, the built-in timestamp doesn't appear changeable.
As you'll note in the IVR script we aren't even asking for the timestamp and IPOCC insists on placing it in there anyway (its...
Forum: IP Office Contact Center 06-20-2018, 12:41 PM
Replies: 7
Views: 1,434
Posted By hawki32
I have this working off our lab on 10.1.2; ...

I have this working off our lab on 10.1.2;
Using VM_rec_send avaya template in examples folder on the iso.


Add 'define variable' element after start in ivr script to bind system tag...
Forum: IP Office Contact Center 05-16-2018, 11:51 AM
Replies: 8
Views: 2,708
Posted By hawki32
I figured it out!

After spending about 30 minutes clicking and dragging my macro in with it randomly working 1 or 2 times I found out what needs to be done.

Left click on the actual element picture of the macro or...
Forum: IP Office Contact Center 06-01-2017, 08:31 AM
Replies: 1
Views: 1,276
Posted By hawki32
I've usually just used putty to ssh into the...

I've usually just used putty to ssh into the Application Server and run the command df or df -h
Forum: IP Office Contact Center 06-01-2017, 08:01 AM
Replies: 1
Views: 841
Posted By hawki32
Topic limit for IPOCC?

Is there a limit to the amount of topics in IPOCC?
I have a customer that is leaning towards using IPOCC as a tool to run reports such as how many calls come in through a specific ICR for the month...
Showing results 1 to 6 of 6

 
Forum Jump

All times are GMT -7. The time now is 04:16 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.