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Forum: Contact Center Applications 02-09-2012, 03:12 AM
Replies: 1
Views: 9,772
Posted By hparkar
CCE 5.0 Database Docemntation

Is there any documentation available for CCE Database Schema?
Forum: Contact Center Applications 12-28-2011, 02:35 AM
Replies: 1
Views: 13,988
Posted By hparkar
Voice Portal: port/ channel utilization


Is there a report available on Voice Portal that displays how many ports are utilized at a particular time during the day or the peak call volume/ time on the IVR?
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