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Forum: Contact Center Applications 09-24-2019, 08:07 PM
Replies: 0
Views: 627
Posted By bucky101
ACCS - Whisper Skillset

I can get the inbound calls to whisper the name of the skillset
Outbound calls via campaigns do not whisper. Is there and additional setup I need to do?

Yes I have the skillset name ie...
Forum: Avaya Aura & Unified Communications 05-15-2019, 01:02 AM
Replies: 4
Views: 2,076
Posted By bucky101
Equinox on IPO

I have Equinox for IPO in which presence is provided by IPOO. Can we use PPM for presence ? I can only seem to get it working by forwarding port
Forum: Contact Center Applications 04-28-2019, 11:15 PM
Replies: 0
Views: 922
Posted By bucky101
Security Manager

anyone successfully signed the csr generated in Security Manager?
I have tried using XCA to create a CA and then sign the CSR but it does not work
Forum: IP Office Contact Center 04-22-2019, 05:39 PM
Replies: 2
Views: 1,771
Posted By bucky101
adapters

I just had something similar and was able to fix it
I uninstalled the adapter that comes with wireshark as I could see in TTConsole 'statviewer' trying to bind to that wrong adapter.
If I were...
Forum: Contact Center Applications 03-17-2019, 08:31 PM
Replies: 1
Views: 1,873
Posted By bucky101
ACCS Priorities

I have an outbound queue and I need to set 30 different levels or priority based on the call. Is this possible? A workaround would be to have 30 different queues but there are only 10 levels of...
Forum: Contact Center Applications 03-17-2019, 08:27 PM
Replies: 1
Views: 1,966
Posted By bucky101
ACW in Xima

you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can...
Forum: Small and Medium Business Communications 08-31-2018, 12:59 AM
Replies: 1
Views: 1,907
Posted By bucky101
Cloud Operations Manager

I have setup the new Cloud Operations Manager as per doc and it seems to be OK, I can see my IPOSE and expansions. However the alarms are always empty, it doesn't seem to be able to see them. Is...
Forum: Contact Center Applications 05-07-2018, 12:11 AM
Replies: 2
Views: 2,391
Posted By bucky101
ACCS - Report Averages Dont add up

Hey Guys,

Any idea why my Grand Totals dont line up with my calculator? See attached, adding up the time values/percentage values and dividing by 4 does not work out
Forum: Contact Center Applications 05-07-2018, 12:07 AM
Replies: 2
Views: 2,074
Posted By bucky101
7.0.2 Create custom report using RCW and try...

7.0.2
Create custom report using RCW and try save the file
I have managed to fix it. It has a limit on the number of columns you can add to a custom report. Too many and you get this error
Forum: Contact Center Applications 04-25-2018, 09:50 PM
Replies: 2
Views: 2,074
Posted By bucky101
The length of the formula exceeds 32767 characters.

Trying to create a custom report in AACC but getting this error. Any way of fixing this ?

"The length of the formula exceeds 32767 characters."
Forum: Contact Center Applications 04-05-2018, 05:23 PM
Replies: 4
Views: 10,314
Posted By bucky101
Cdc ?

This sounds interesting. Where is CDC and what does it stand for? Sounds like I could use it to trace applications?

How do you use DIW to import configuration data?
Forum: Contact Center Applications 04-04-2018, 09:41 PM
Replies: 1
Views: 10,303
Posted By bucky101
bump

Did you ever get this
Forum: Small and Medium Business Communications 03-21-2018, 12:30 AM
Replies: 1
Views: 1,686
Posted By bucky101
Media Manager Opus

anyone know of a way of changing Media Manager to use wav files instead of OPUS? When downloading a recording It comes through as OPUS which no one can use
Forum: Contact Center Applications 03-15-2018, 05:35 PM
Replies: 0
Views: 1,624
Posted By bucky101
AAAD and Skype for Business Office 365

In ACCS I have enabled Lync 2010 / 2013 for presence. Does anyone know the settings required if using Office 365 - specifically the server name / IP
Forum: Contact Center Applications 03-15-2018, 05:32 PM
Replies: 3
Views: 2,801
Posted By bucky101
yes

yes go to multimedia dashboard Agent Desktop Configuration > General Settings
Also look in User settings > Advanced
Forum: Contact Center Applications 02-22-2018, 10:29 PM
Replies: 0
Views: 1,045
Posted By bucky101
ACCS Business Continuity

I have finally got ACCS BC happening between 2x ACCS servers. When I right click SMMC and go system information I get
'local system space connection established = no'
on the active server and ...
Forum: Contact Center Applications 02-13-2018, 04:53 PM
Replies: 0
Views: 1,108
Posted By bucky101
ACCS Planning Checklist

Has anyone create a document or checklist they can share in regards to the planning phase of an ACCS / AACC installation? things like skillset settings, agent settings, IVR etc etc
Forum: IP Office Contact Center 10-17-2017, 10:26 PM
Replies: 0
Views: 719
Posted By bucky101
Multiple Network Cards

What would happen if you had multiple network cards on the IPOCC? I realise the document says its unsupported but I may need 2 for this particular install.
Forum: Small and Medium Business Communications 09-07-2017, 06:48 PM
Replies: 5
Views: 4,657
Posted By bucky101
well its not the job of the application if it is...

well its not the job of the application if it is not receiving the data off the PABX.
Very Simple, I wish to use TAPI to make routing decisions based on the DID number dialled. Unfortunately the...
Forum: Small and Medium Business Communications 09-06-2017, 08:18 PM
Replies: 5
Views: 4,657
Posted By bucky101
is there a work around for this? I have a...

is there a work around for this? I have a situation where I need to see the DID and not the extension or huntgroup number
Forum: Avaya Aura & Unified Communications 07-25-2017, 08:14 PM
Replies: 1
Views: 2,022
Posted By bucky101
ASBCE - Call not disconnecting

If the caller hangs up the call, the call is ended on the caller side but the call stays up on the PABX side. After running a trace, I can see that there is no BYE message.
I cannot find any option...
Forum: IP Office Contact Center 05-29-2017, 07:38 PM
Replies: 3
Views: 2,372
Posted By bucky101
you need to ensure that if using a SIP trunk, the...

you need to ensure that if using a SIP trunk, the SIP URI is set to Auto.
Forum: IP Office Contact Center 05-28-2017, 11:52 PM
Replies: 8
Views: 4,070
Posted By bucky101
ipocc

OK, so now all the scheduled reports are in German. Awesome
Forum: IP Office Contact Center 05-26-2017, 12:51 AM
Replies: 1
Views: 1,092
Posted By bucky101
IPOCC Scheduled Report Corrupt

Occasionally when one of the many scheduled reports come through, excel sees it as a corrupt file. Has anyone else seen this?
I am scheduling excel and pdf files to come in at the same time, the...
Forum: IP Office Contact Center 05-25-2017, 11:34 PM
Replies: 8
Views: 4,070
Posted By bucky101
Solution Confirmed smack

smackintosh nailed it. You need to also go to Administration>System>General and set it to English (United Kingdom):)
Showing results 1 to 25 of 70

 
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