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Forum: Small and Medium Business Communications 10-15-2018, 03:24 AM
Replies: 1
Views: 995
Posted By bordob
IP Office - ICR Tag

Hi All,

We have recently moved from a CS1K to an IPO but currently having an issue with the incoming call route tagging.

The tagging works as expected normally, on the phone it shows the Tag...
Forum: Contact Center Applications 08-28-2018, 05:40 AM
Replies: 2
Views: 3,039
Posted By bordob
AACC to ACCS - Custom Reports

Hi All,

We are going form AACC 6.4 AML to ACCS 7 SIP.

We have many custom reports, the reports however will not import because AACC saved them as RPT file format and ACCS requires an RDL...
Forum: Contact Center Applications 03-21-2017, 05:37 PM
Replies: 2
Views: 10,389
Posted By bordob
Hi, I know this is bringing up an old...

Hi,

I know this is bringing up an old thread however we are experiencing the exact same issue as you both have stated with voice and email.

Can you confirm what you have done to resolve...
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