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Forum: Small and Medium Business Communications 11-07-2019, 12:27 PM
Replies: 2
Views: 584
Posted By markgallagher
Communicator keeps its own local call log, it...

Communicator keeps its own local call log, it doesn't use the centralized call log held by the system. So it doesn't include calls that didn't actually alert on Communicator.
Forum: Small and Medium Business Communications 10-08-2019, 06:27 AM
Replies: 11
Views: 7,214
Posted By markgallagher
Repeat: The feature does exist in IP Office...

Repeat:
The feature does exist in IP Office R11.0. Look for Privacy Override Group under User | Telephony | Supervisor Settings.
Forum: IP Telephony and Convergence 09-18-2019, 01:02 AM
Replies: 7
Views: 977
Posted By markgallagher
How frequently is this an issue? If its...

How frequently is this an issue?

If its daily then you and the staff will have to accept the need to use either hot desking or authorization codes. Those are the features specifically designed...
Forum: Telephones, Adjuncts, and Adapters 09-17-2019, 11:08 AM
Replies: 7
Views: 6,741
Posted By markgallagher
I randomly bought the cheapest Bluetooth headset...

I randomly bought the cheapest Bluetooth headset I could find on Amazon as I only needed it for testing purposes - worked absolutely fine.
Forum: Small and Medium Business Communications 09-04-2019, 12:43 AM
Replies: 1
Views: 1,849
Posted By markgallagher
Not really. They can use Do Not Disturb...

Not really.

They can use Do Not Disturb (DND) with some DND Exception controls (short codes, buttons or phone menus) to add numbers that they want to allow past that DND - but it really isn't...
Forum: Small and Medium Business Communications 08-29-2019, 12:21 AM
Replies: 2
Views: 1,976
Posted By markgallagher
Look at "Mobile Call Control" in the IP Office...

Look at "Mobile Call Control" in the IP Office Manager help - allows a remote device to connect to dial tone on the system and dial any short code to turn things on off
Forum: Small and Medium Business Communications 08-06-2019, 12:10 AM
Replies: 3
Views: 2,583
Posted By markgallagher
Your vendor is absolutely wrong, the...

Your vendor is absolutely wrong, the 46xxsttings.txt file can be auto-generated and as I said, the recommendation is to let the system auto-generate the 46xxsettings.txt file and put any special...
Forum: Small and Medium Business Communications 07-30-2019, 08:20 AM
Replies: 2
Views: 2,638
Posted By markgallagher
If you use the J129's own conference features...

If you use the J129's own conference features then you are limited to 3. If you use the IP Office system's own conference features then up to 64.

If I recall correctly (not near my system so...
Forum: Small and Medium Business Communications 07-30-2019, 08:16 AM
Replies: 3
Views: 2,583
Posted By markgallagher
There is no 46xxsettings.txt file by default. The...

There is no 46xxsettings.txt file by default. The system automatically generates a temporary one in response to a request from a phone, using various system settings to generate the contents of the...
Forum: IP Telephony and Convergence 07-16-2019, 12:02 AM
Replies: 2
Views: 708
Posted By markgallagher
What type of system are you trying to connect to....

What type of system are you trying to connect to.

If its an IP Office, then enter for user name enter the extension number and for password enter the user's password
Forum: Small and Medium Business Communications 05-16-2019, 12:18 AM
Replies: 2
Views: 1,114
Posted By markgallagher
System is doing exactly what your asking it to do...

System is doing exactly what your asking it to do at the moment.

With your working user right, you dial 8N and then just the N part gets given to the line as the external number.

With your...
Forum: Small and Medium Business Communications 05-09-2019, 11:58 PM
Replies: 5
Views: 2,482
Posted By markgallagher
Thiel2 is 100% right and I should have...

Thiel2 is 100% right and I should have remembered. They are only supported with the recent 4.0.0 phone firmware and with IP Office 11.0.4 software.
Forum: Small and Medium Business Communications 05-09-2019, 01:33 AM
Replies: 5
Views: 2,482
Posted By markgallagher
The button modules are automatically detected. ...

The button modules are automatically detected.

The first step is always to restart the phone with the module attached. ie. remove and reapply power.

In the phone's own menus, you should see...
Forum: Small and Medium Business Communications 05-02-2019, 09:48 AM
Replies: 3
Views: 1,894
Posted By markgallagher
Your explanation was a little unclear - do we...

Your explanation was a little unclear - do we assume that the calls do connect but only after a short delay after dialing?

Try dialing an number and then pressing #. Does the call connect...
Forum: Support Site Feedback Community 04-24-2019, 03:04 AM
Replies: 1
Views: 4,206
Posted By markgallagher
Then you won't like the answer: - They will...

Then you won't like the answer:

- They will work (fundamentally they use the same signalling as later phones that are still supported so hard for Avaya to make them not work).

- However, IP...
Forum: Small and Medium Business Communications 04-18-2019, 02:35 AM
Replies: 3
Views: 1,587
Posted By markgallagher
If its not Basic Edition but is an IP500 V2 using...

If its not Basic Edition but is an IP500 V2 using embedded voicemail, then the "Enable Local Recording" setting in the auto-attendant settings may be off.
Forum: IP Office Contact Center 04-04-2019, 11:19 AM
Replies: 2
Views: 1,066
Posted By markgallagher
Do not change the time server setting on the UCM...

Do not change the time server setting on the UCM itself. That should stay set to 169.254.0.1 so that the UCM gets its time from the IP Office system in which it is installed.
Forum: IP Office Contact Center 02-08-2019, 11:35 AM
Replies: 2
Views: 980
Posted By markgallagher
All the settings will be transferred but the...

All the settings will be transferred but the one's requiring a reboot just won't take effect until you do do a planned reboot.
Forum: Messaging 02-05-2019, 02:02 PM
Replies: 2
Views: 2,211
Posted By markgallagher
What call? The IP Office system has a...

What call?

The IP Office system has a various external/forward transfer restriction which are all on by default. If you're trying to use Voicemail Pro to reroute an external call back out those...
Forum: Messaging 01-09-2019, 08:19 AM
Replies: 2
Views: 2,001
Posted By markgallagher
Sorry but you need to explain a bit more. When...

Sorry but you need to explain a bit more. When you say "autoresponder" is that a set of annoucements played to the caller (and configured through the user or groups settings on the IP Office), or an...
Forum: Small and Medium Business Communications 01-09-2019, 01:42 AM
Replies: 11
Views: 7,214
Posted By markgallagher
The feature does exist in IP Office R11.0. Look...

The feature does exist in IP Office R11.0. Look for Privacy Override Group under User | Telephony | Supervisor Settings.
Forum: IP Telephony and Convergence 01-02-2019, 05:05 AM
Replies: 2
Views: 1,480
Posted By markgallagher
Its the address to/from which the phones...

Its the address to/from which the phones backups/restores various phone settings that aren't part of the IP Office system configuration. The address would normally be that of your IP Office system. ...
Forum: Avaya Aura & Unified Communications 12-21-2018, 01:48 AM
Replies: 1
Views: 1,279
Posted By markgallagher
Yes and no. There are specific TAA models...

Yes and no.

There are specific TAA models (so you may have a J179 but it may not necessarily be the TAA version).

The key word you need to look for, hopefully somewhere on the phones label or...
Forum: Small and Medium Business Communications 11-21-2018, 12:42 AM
Replies: 1
Views: 962
Posted By markgallagher
Assuming you're talking about the "Administrator"...

Assuming you're talking about the "Administrator" account, by default that account only gets blocked for 10 minutes if you make too many wrong password entries.

If waiting doesn't help, using IP...
Forum: IP Telephony and Convergence 11-19-2018, 01:01 AM
Replies: 1
Views: 1,392
Posted By markgallagher
Start by telling us anything about the system you...

Start by telling us anything about the system you are using and the type of lines connected to it. Avaya has a range of telephone platforms so the method to do what you want will vary.

But yes,...
Showing results 1 to 25 of 382

 
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