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Forum: Contact Center Applications 01-23-2020, 05:24 AM
Replies: 7
Views: 14,774
Posted By singh414
Hi everyone, do understand that this thread is...

Hi everyone, do understand that this thread is way to old but still had one query for AACC outbound call.

Could you please let us know if there is a possibility to perform screen pop for Outbound...
Forum: Small and Medium Business Communications 10-24-2017, 09:01 AM
Replies: 6
Views: 7,298
Posted By singh414
Did anyone got this to work. Facing similar issue...

Did anyone got this to work. Facing similar issue where few old LDAP users are getting reflected on the hard phones while the newly created LDAP users are not . The method of creation and attributes...
Forum: IP Office Contact Center 04-24-2016, 10:43 PM
Replies: 5
Views: 2,553
Posted By singh414
We are using 9.1.6 and this is being faced on...

We are using 9.1.6 and this is being faced on Avaya console which is integrated on Salesforce portal.

It is normal E1 trunk with IP phones
Forum: IP Office Contact Center 04-15-2016, 12:03 AM
Replies: 5
Views: 2,553
Posted By singh414
Hello Kruegerb, We are using a simple call...

Hello Kruegerb,

We are using a simple call back IVR call flow present in the IPOCC installation folder in which caller leaves a call back request during out of office hours with topic ID, CLI, and...
Forum: IP Office Contact Center 04-07-2016, 05:36 AM
Replies: 5
Views: 2,553
Posted By singh414
Caller Number for call Back request to be displayed on Agent screen

Hello All,

We are using a simple call back option for giving a caller to leave a call back option.

Once the next agent is available the call back is made and it is working fine but the number...
Forum: IP Office Contact Center 10-30-2015, 01:01 AM
Replies: 6
Views: 3,272
Posted By singh414
Thanks Rajat I Understand and it will be very...

Thanks Rajat I Understand and it will be very helpful if you can provide that or any logic idea for the script so that we can capture the time and insert it to initialize the call job at the...
Forum: IP Office Contact Center 10-19-2015, 01:47 AM
Replies: 6
Views: 3,272
Posted By singh414
@verma32 : do you have any example of the logic...

@verma32 : do you have any example of the logic which you have followed. I have developed one flow but it is not taking and inserting the time in the Database. It would be helpful if you could share...
Forum: IP Office Contact Center 10-16-2015, 02:34 AM
Replies: 6
Views: 3,272
Posted By singh414
Timed Call Back Request

Hello Everyone,

Has any one designed an IVR in IPOCC where caller gets option to leave his number and the time for a call back.

Can anyone please share inputs regarding the above scenario.
...
Forum: Small and Medium Business Communications 06-07-2014, 03:53 AM
Replies: 5
Views: 5,768
Posted By singh414
Hi Nash, Thanks for the suggestion, Can you...

Hi Nash,

Thanks for the suggestion, Can you please let me know where can i find that parameter. I will have a check with the same and see whether after reducing the delay count still i need to...
Forum: Small and Medium Business Communications 06-04-2014, 10:13 AM
Replies: 5
Views: 5,768
Posted By singh414
Need to remove # dialing for Local and STD

Hi All,

I have done the configuration where i have set authorization code for the ISD calling for the users. I am facing one issue that when i try dialing the local and std number i have to press...
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