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Forum: Avaya Aura & Unified Communications 10-13-2021, 06:25 AM
Replies: 4
Views: 1,870
Posted By rime
Solution Confirmed Patch provided by Avaya to address the EC500 issue with CAS MFC R2 trunks

On Oct 11, 2021, Avaya has provided a patch: 01.0.890.0-27167.tar . After initial testing on a LSP, the issue seems to be solved. ;)
Forum: Avaya Aura & Unified Communications 08-17-2021, 08:52 AM
Replies: 4
Views: 1,870
Posted By rime
Thanks, "Fast connect on origination" is...

Thanks, "Fast connect on origination" is apparently used in the SIP or H.323 contexts. However, at this Brazil site, the public telephone network is connected with Channel Associated Signaling +...
Forum: Avaya Aura & Unified Communications 08-15-2021, 02:07 AM
Replies: 4
Views: 1,870
Posted By rime
Question EC500: mobile phone keeps ringing after call answered on desk phone

For a site in Brazil (MFC R2 CAS trunks), the mobile phone keeps ringing after the called user has answered on his desk phone. Eventually, the mobile voice mail answers the call and there is an empty...
Forum: Avaya Aura & Unified Communications 06-18-2021, 02:01 AM
Replies: 2
Views: 2,770
Posted By rime
Check Mark SA8983 effect on EC500 call: it does the job!

Thanks, much appreciated! it is a partial solution but yes, the call is no longer rejected by the public telephone network. Instead of the original calling party number (which would be ideal), the...
Forum: Avaya Aura & Unified Communications 06-17-2021, 07:24 AM
Replies: 2
Views: 2,770
Posted By rime
Post ISDN PRI: "Redirecting Number" in SETUP for EC500 call

The telephone service provider has inserted an ISDN<->SIP converter between the MM710B and the public telephone network at one of our customer's sites. Since then, calls which tandem through the...
Forum: Avaya Aura & Unified Communications 06-17-2021, 07:16 AM
Replies: 2
Views: 2,489
Posted By rime
solution for AVP not accessible

Thanks for this answer. It turns out that this R7 AVP was installed without AVP Utilities. As there is no way to access it, we decided to stage a spare S8300E and send it to the site for...
Forum: Avaya Aura & Unified Communications 06-02-2021, 07:10 AM
Replies: 2
Views: 2,489
Posted By rime
AVP Utilities not responding

We provided staging instructions to a local installation partner for an S8300E in a G430. The staging instructions documented the IP address of AVP and the IP address of AVP Utilities. The local...
Forum: Avaya Aura & Unified Communications 05-17-2021, 10:10 PM
Replies: 2
Views: 3,416
Posted By rime
Check Mark One-X Agent and "Location" in station mask

Many thanks! I have tried and yes it works: even if One-X Agent is registered in Network Region 1 (visible in "status station <extn>"), we can see in "list trace station <extn>" that it uses the...
Forum: Avaya Aura & Unified Communications 05-17-2021, 09:13 AM
Replies: 2
Views: 3,416
Posted By rime
Exclamation One-X Agent over the internet

When a user of One-X Agent works from home, she does it through a VPN client which provides access to the enterprise network. For the Communication Manager of a particular customer, all users of...
Forum: IP Telephony and Convergence 12-16-2019, 03:01 AM
Replies: 0
Views: 4,521
Posted By rime
T.38 fax for fax server connected with ISDN PRI to G450

With a fax server connected via ISDN PRI (QSIG) to a G450 Media Gateway, is it possible to have the Media Gateway accepting a T.38 connection with the remote side on the public telephone network,...
Forum: IP Telephony and Convergence 11-12-2018, 04:35 AM
Replies: 0
Views: 2,574
Posted By rime
Question Attendant vectoring: timeout with no answer from attendant

For a call queued to a single attendant, how do I achieve that the call stops ringing the One-X Attendant after a timeout and overflows to an alternate destination if the user forgot to switch to...
Forum: IP Telephony and Convergence 11-12-2018, 03:58 AM
Replies: 0
Views: 3,774
Posted By rime
Red face "goto-cover" button administered for an attendant

It is possible to administer a "goto-cover" button for an attendant. But where can the coverage path be configured?
Forum: Contact Center Applications 01-22-2018, 10:09 AM
Replies: 0
Views: 4,415
Posted By rime
One-X Agent LDAP directory search: custom field for searching for the user's extensio

One-X Agent directory integration over LDAP: does it allow to map custom ActiveDirectory fields like "ipPhone" like One-X Communicator does? How do we display the internal extension of a user...
Forum: Contact Center Applications 01-22-2018, 10:03 AM
Replies: 0
Views: 2,362
Posted By rime
ACD call to ring an IP phone and a DECT phone in parallel

An Avaya IP DECT terminal ( XMOBILE) is bridged onto the station of a call center agent. The DECT rings in parallel with the IP phone when I call the extension, it also rings in parallel when I ring...
Forum: Telephones, Adjuncts, and Adapters 10-16-2016, 01:41 PM
Replies: 0
Views: 6,676
Posted By rime
Question One-X Attendant connected to CM: conference calls

How does the One-X Attendant user exactly place a conference call? Does it require any specific button besides "Split" and if not, how do we use "Split"? Thanks in advance!
Forum: Avaya Aura & Unified Communications 04-27-2016, 09:30 AM
Replies: 0
Views: 5,054
Posted By rime
migration of embedded 6.0.1 CM with CMM to virtual

We are considering the migration to VMware of a 6.0.1 CM running on System Platform together with CMM on an S8300D processor.
The CMM doc for OVA...
Forum: Avaya Aura & Unified Communications 11-03-2014, 03:06 AM
Replies: 0
Views: 7,786
Posted By rime
One-X Attendant: automatic telephone directory refresh

What is the best option to automatically refresh the One-X Attendant ACM directory?
The documented way is: configure Avaya Site Administration on a Windows PC to do a periodic, automatic export of...
Forum: Avaya Aura & Unified Communications 11-03-2014, 03:00 AM
Replies: 2
Views: 8,678
Posted By rime
G450/G430: analog endpoint issues with Media Gateways delivered in autumn 2014

We have had issues with recently (autumn 2014) delivered Media Gateways which have more DSPs (MP120). We had initially downgraded them to match other Media Gateways in the system but calls involving...
Forum: Avaya Aura & Unified Communications 09-29-2014, 09:33 AM
Replies: 1
Views: 5,315
Posted By rime
traceSM: understanding T: F: P: U: fields

When traceSM is running and displays message headers between entities, I can guess the meaning of the T: and F: fields, but what do U: and P: mean exactly ?


17:04:36.323 | |<--INVITE--| ...
Forum: IP Telephony and Convergence 08-07-2014, 05:55 AM
Replies: 3
Views: 50,048
Posted By rime
GRIP 4000 and calling party number manipulation for tandem calls

And recently there was a communication from Avaya that the GRIP feature 4000 would allow manipulation of calling party number based on the "type of number" and "numbering plan" fields present in the...
Forum: IP Telephony and Convergence 05-20-2014, 05:37 AM
Replies: 5
Views: 14,432
Posted By rime
timers for Survivable Core environment

Our design was proven with a disaster recovery test that showed almost all phones (except 3 of them) and all Media gateways registering at the survivable core within 8 minutes of deactivating the...
Forum: Avaya Aura & Unified Communications 05-20-2014, 03:56 AM
Replies: 1
Views: 5,136
Posted By rime
ACM: display messages on phones in Spanish and French

On an ACM system where Unicode is not used, display messages are available in English, French, Spanish and "user-defined". It is possible to show the translations for the "user-defined" display...
Forum: Avaya Aura & Unified Communications 05-05-2014, 04:13 AM
Replies: 2
Views: 11,844
Posted By rime
Source Port/Destination Port for SIP messages

In the trace shown, both endpoints are Session Manager systems, of different enterprises, interconnected by a SIP trunk. So it is the Session Managers which decide to use port 0 to initiate a...
Forum: Avaya Aura & Unified Communications 04-30-2014, 03:25 AM
Replies: 2
Views: 11,844
Posted By rime
Source Port/Destination Port for SIP messages

When tracing on a Session Manager (putty as "cust" to the security module IP address, then run traceSM, filter on the IP address of the peer with "-i <ip address>"), I see that the Session Manager...
Forum: IP Telephony and Convergence 03-14-2014, 03:52 AM
Replies: 5
Views: 14,432
Posted By rime
timers for Survivable Core environment

Thank you for this. We have only H.248 Media Gateways, so the transition point is set to 1 at all sites and the MGC list of all Media Gateways at remote sites contains the Survivable Core's address...
Showing results 1 to 25 of 66

 
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