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Search: Posts Made By: rfreil
Forum: IP Office Contact Center 05-04-2017, 12:48 PM
Replies: 3
Views: 2,575
Posted By rfreil
Solution Confirmed thiel2...

thiel2 (https://support.avaya.com/forums/member.php?u=16785)

With your original instructions and some knowledge gathering on my end I was able to resolve the issue. I could not have done it...
Forum: IP Office Contact Center 05-03-2017, 02:43 PM
Replies: 3
Views: 2,575
Posted By rfreil
Thanks for the instructions.... I'm having...

Thanks for the instructions.... I'm having trouble getting it to work.
Could you send some screenshots with your instructions. It would be much appreciated

Both the remote site and the home site...
Forum: IP Office Contact Center 05-03-2017, 09:39 AM
Replies: 3
Views: 2,575
Posted By rfreil
Outbound calls showing restricted insread of DID

We have 2 locations and this only happens when a person logs in at the respective remote location. If they are logged into their default phone everything works fine "DID shows up on the phone dialed...
Forum: IP Telephony and Convergence 12-02-2016, 09:41 AM
Replies: 2
Views: 3,839
Posted By rfreil
14:18:11 508702977mS CMExtnTx: v=201, p1=0 ...

14:18:11 508702977mS CMExtnTx: v=201, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=256 id=25689 in=0
Called[201] Type=Unknown (0) Reason=CMDRdirect SndComp ...
Forum: IP Telephony and Convergence 12-02-2016, 09:40 AM
Replies: 2
Views: 3,839
Posted By rfreil
Call rings once then nothing

Outside call comes in rings once the seems to drop.

This happens sporadically but often enough to be a nuance.
Below is the Sys Log showing the time and number when it happened.

IP 500 V2...
Forum: Avaya Aura & Unified Communications 11-28-2016, 02:45 PM
Replies: 0
Views: 3,821
Posted By rfreil
Scopia® XT5000 video conferencing system has a bad echo

Our video conferencing system has a bad echo "the remote party can hear themselves" like audio loop feedback. The local site doesn't hear the echo. I looked and found that the echo canceler was not...
Forum: Enterprise PBX Communications Systems 11-25-2016, 09:11 AM
Replies: 0
Views: 6,120
Posted By rfreil
Scopia® XT5000 Need Help

What am I missing???


Our video conferencing system has a bad echo "the remote party can hear themselves" like audio loop feedback. The local site doesn't hear the echo. I looked and found that...
Forum: Enterprise PBX Communications Systems 11-17-2016, 09:20 AM
Replies: 0
Views: 6,816
Posted By rfreil
When calling a disconnected number the call is routed.

When calling an external number that is disconnected the call is routed automatically to the receptionist. I want the normal "this number is no longer is service" message. I don't want the system to...
Forum: Enterprise PBX Communications Systems 11-14-2016, 12:51 PM
Replies: 5
Views: 11,385
Posted By rfreil
Ok I will do this and let you know what I find. ...

Ok I will do this and let you know what I find.
Thanks again for your help.
Forum: Enterprise PBX Communications Systems 11-14-2016, 12:47 PM
Replies: 5
Views: 6,409
Posted By rfreil
Solution Confirmed Resolved thanks for the help

Resolved thanks for the help
Forum: Enterprise PBX Communications Systems 11-14-2016, 12:45 PM
Replies: 5
Views: 6,409
Posted By rfreil
That helped thank you sir.:)

That helped thank you sir.:)
Forum: Enterprise PBX Communications Systems 11-10-2016, 01:29 PM
Replies: 5
Views: 6,409
Posted By rfreil
Error List Extension 8088 1472598 An Extension...

Error List
Extension 8088 1472598 An Extension with this IP address is already configured
Extension 8090 1472599 An Extension with this IP address is already configured
Forum: Enterprise PBX Communications Systems 11-09-2016, 12:20 PM
Replies: 5
Views: 6,409
Posted By rfreil
Two configuration errors that will not delete? IP Office 9.0.700.983

I have two configuration errors that will not delete.

They don't show up in the IP Office extension list.

How do I remove these errors.
Forum: Enterprise PBX Communications Systems 11-09-2016, 09:13 AM
Replies: 5
Views: 11,385
Posted By rfreil
Also and maybe a side note.......... The...

Also and maybe a side note.......... The receptionist did mention that at random times when an employee attempts to dial an outside line "cell phone number" ..... the call will will go directly to...
Forum: Enterprise PBX Communications Systems 11-09-2016, 09:02 AM
Replies: 5
Views: 11,385
Posted By rfreil
I checked and "Cannot Be Intruded" is and has...

I checked and "Cannot Be Intruded" is and has been checked.??

They are dropping both incoming calls and outgoing calls at random no real pattern or set time when it happens. The receptionist will...
Forum: Enterprise PBX Communications Systems 11-08-2016, 03:58 PM
Replies: 5
Views: 11,385
Posted By rfreil
Help: Daily "Random" Dropped Calls

Our reception desk is reporting an average of 3 dropped calls "incoming and/or outgoing" per day. The calls disconnect within 2 seconds consistently.

IP 500 V2 9.0.7.0 build 983

I used Avaya...
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