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Forum: Contact Center Applications 10-01-2010, 12:58 AM
Replies: 2
Views: 23,489
Posted By g2
The best CTI application which can be used to...

The best CTI application which can be used to integrate with SAP, sieble, and oracle Apps CRM would be Avaya Interaction Center.

In case if you are planning to integrate with MS-CRM, the best...
Forum: Contact Center Applications 09-27-2010, 12:06 AM
Replies: 1
Views: 14,671
Posted By g2
As mentioned by you, window server 2008 R2...

As mentioned by you, window server 2008 R2 datacenter is a enhanced version of 2008. The below link gives more details on the same,
http://www.microsoft.com/windowsserver2008/en/us/2008-dc.aspx
Forum: Contact Center Applications 07-27-2010, 11:36 PM
Replies: 1
Views: 15,370
Posted By g2
CCE 4.0.1 Reporting application is not supported...

CCE 4.0.1 Reporting application is not supported or tested in windows 7. The following or the software which is supported and tested.

Software: Either Windows Vista (Enterprise), Windows XP...
Forum: Contact Center Applications 06-01-2010, 11:59 PM
Replies: 3
Views: 21,304
Posted By g2
Sorry I am bit confused on this, are you talking...

Sorry I am bit confused on this, are you talking about the CCE desktop wallboard application or any customized application the directly access the CMS. If you query is related to CCE wallboard then...
Forum: Contact Center Applications 04-14-2010, 06:55 PM
Replies: 3
Views: 22,144
Posted By g2
Pressing the head set button and releasing it is...

Pressing the head set button and releasing it is similar to lifting the handset of the phone and placing them back again. On using headset the voice call would be heard in a different head phone...
Forum: Contact Center Applications 04-13-2010, 01:54 AM
Replies: 3
Views: 22,144
Posted By g2
Hi Scott, What is the scenario or what...

Hi Scott,

What is the scenario or what happens when agent tries to login to the CCE desktop application without clicking the head set button. I hope clicking the head set is not required when you...
Forum: Contact Center Applications 04-10-2010, 05:02 AM
Replies: 2
Views: 17,010
Posted By g2
Once you have done all the configuration, you...

Once you have done all the configuration, you might need to manual add a report to the CMS application. Follow the steps mentioned in page 73 of Interaction Data Server User Guide.
Forum: Contact Center Applications 04-08-2010, 03:41 AM
Replies: 1
Views: 17,542
Posted By g2
Instead of checking from the CCE server end,...

Instead of checking from the CCE server end, could you also try using a test / Sample application to connect to the SMS (server details provided by your service provider) server and try sending an...
Forum: Contact Center Applications 04-08-2010, 03:10 AM
Replies: 1
Views: 16,467
Posted By g2
The issue which are facing requires more analysis...

The issue which are facing requires more analysis and troubleshooting and hence I would request you to open an support ticket with Avaya backbone.
Forum: Contact Center Applications 04-08-2010, 01:52 AM
Replies: 1
Views: 15,575
Posted By g2
Issue you are facing most relates to the...

Issue you are facing most relates to the performance of your server where the CCE application is running,


IS all components of CCE and the SQL server installed in the same machine.
What is...
Forum: Contact Center Applications 04-01-2010, 10:43 AM
Replies: 1
Views: 15,621
Posted By g2
I think it is not possible, may be you can refer...

I think it is not possible, may be you can refer Agent user guide. Page No – 77, Point no - 6
Forum: Contact Center Applications 03-31-2010, 03:57 AM
Replies: 2
Views: 18,983
Posted By g2
The TS SPY can be executed on the server which...

The TS SPY can be executed on the server which host the XML server and the IDS V & P server.
In order to enable this you might need to physically login to the CCE server, using RDC will not help in...
Forum: Contact Center Applications 03-18-2010, 09:06 AM
Replies: 1
Views: 15,859
Posted By g2
As you are aware CCE is entirely developed on...

As you are aware CCE is entirely developed on .net framework and which is a windows native language. The way memory handling is done in the CCE is entirely depends on how the windows handle it. CCE...
Forum: Contact Center Applications 03-17-2010, 01:10 AM
Replies: 1
Views: 17,665
Posted By g2
Any SDK components provided would by default have...

Any SDK components provided would by default have a backward compability to work with previous versions. Application developed on top of 5.2 SDK should work with 4.2.x AES server. The problem here...
Forum: Contact Center Applications 03-16-2010, 09:30 AM
Replies: 1
Views: 17,252
Posted By g2
A quick suggestion would be to check the IIS...

A quick suggestion would be to check the IIS timeout, and the default application thread reuse time.
Forum: Contact Center Applications 03-16-2010, 09:26 AM
Replies: 1
Views: 17,786
Posted By g2
I tested the same thing in my lab and could see...

I tested the same thing in my lab and could see that the split skill is shown blank even for me. It is applicable even for the wallboard. I suspect it could be an issue with the product. I would...
Forum: Contact Center Applications 03-02-2010, 12:17 PM
Replies: 1
Views: 17,701
Posted By g2
HI, Is that you are upgrade data base...

HI,

Is that you are upgrade data base option itself is grayed out or once you have clicked on the upgrade is the page getting grayed out. I had a similar issue where I was trying to upgrade a...
Forum: Contact Center Applications 02-26-2010, 09:35 AM
Replies: 4
Views: 22,822
Posted By g2
For some reason my attachment failed try...

For some reason my attachment failed try reloading hope it should help
Forum: Contact Center Applications 02-26-2010, 09:28 AM
Replies: 4
Views: 22,822
Posted By g2
Making the Tsapi client to failover among the...

Making the Tsapi client to failover among the multiple AES links configured with the two CM server should help you in achieving the failover.

Refer the attachment for more info.
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