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Forum: Contact Center Applications 07-20-2019, 11:21 AM
Replies: 2
Views: 2,157
Posted By mark05
Post Avaya Grep & Avaya SIPSleuth

There is also Avaya Grep - https://secureservices.avaya.com/aacc-grep/menus/landingPage.xhtml and SipSleuth - https://secureservices.avaya.com/adp-sipsleuth/menus/landingPage.xhtml

Avaya Grep

...
Forum: Contact Center Applications 07-20-2019, 03:05 AM
Replies: 1
Views: 1,285
Posted By mark05
Not sure if you have seen this but there is a way...

Not sure if you have seen this but there is a way to create (and maybe modify) new Report Groups through 'access and partition management' pages.

Some reference here:...
Forum: Contact Center Applications 07-20-2019, 02:54 AM
Replies: 2
Views: 2,157
Posted By mark05
Post I have not seen the genesys application before...

I have not seen the genesys application before but I've occasionally used this application called LogViewPlus (https://www.logviewplus.com/) and it seems to have some good features in searching...
Forum: Contact Center Applications 07-20-2019, 02:49 AM
Replies: 1
Views: 1,644
Posted By mark05
Post Check Avaya Sales Pages

If you have access to Avaya Sales portal, you can search for "WFO Solution Guide". It has documentation about the features.

https://sales.avaya.com/en/search-result?search=wfo%20solution%20guide
Forum: Contact Center Applications 07-11-2019, 03:47 AM
Replies: 2
Views: 2,088
Posted By mark05
The account configured under the archive campaign...

The account configured under the archive campaign should have full read/write access to that UNC location.
Forum: Contact Center Applications 11-16-2017, 02:06 PM
Replies: 1
Views: 1,516
Posted By mark05
csapi

There is an license enabled API interface on ACR which allows calls to be tagged from an external source. If the call is landed on the agent and possibly the information shows up on a CRM, maybe the...
Forum: Contact Center Applications 02-01-2016, 02:03 AM
Replies: 2
Views: 4,147
Posted By mark05
I believe this is related to AACC Scripting. If...

I believe this is related to AACC Scripting. If yes, please review the below information:

Based on document...
Forum: Contact Center Applications 11-20-2015, 10:32 PM
Replies: 4
Views: 7,778
Posted By mark05
Avaya SOLN178753:...

Avaya SOLN178753: https://support.avaya.com/ext/index?page=content&id=SOLN178753&group=UG_ENTITLED_CUSTOMER

Latest AACC 6.4 document can be found at...
Forum: Contact Center Applications 11-20-2015, 10:04 PM
Replies: 3
Views: 5,557
Posted By mark05
ACR v12.1 has Advanced Export which can export...

ACR v12.1 has Advanced Export which can export both audio and video.
Forum: Contact Center Applications 10-14-2015, 05:58 AM
Replies: 1
Views: 4,624
Posted By mark05
Solution Confirmed Updates! October 14, 2015

Updates! October 14, 2015
Forum: Contact Center Applications 10-08-2015, 08:51 AM
Replies: 1
Views: 4,624
Posted By mark05
Solution Delivered ACR v12 - Postgres service does not start

I ran into an issue recently where an ACR/Slave webpage was not responding. Restarting the ACR service did not help. Restarting the Postgres service ended up showing the "Service could not start"...
Forum: Contact Center Applications 05-26-2014, 12:03 AM
Replies: 2
Views: 4,331
Posted By mark05
Solution Delivered After days (weeks) of re-installation, I finally...

After days (weeks) of re-installation, I finally did a manual installation for Cognos (during the setup stage where Cognos was being installed) and used an SQL account instead of a domain account. I...
Forum: Contact Center Applications 04-22-2014, 01:37 PM
Replies: 2
Views: 4,331
Posted By mark05
WFO v12 - Cognos Installation Error - Login from an untrusted domain

During the WFO v12 installation, the Cognos setup stops and gives the following error.

ERROR DatabaseHelper:isExistingDBWinAuth:1927 - There is an error whi trying to connect database server:...
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