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Search took 0.01 seconds. Search: Posts Made By: cdele
Forum: Contact Center Applications 02-26-2017, 07:23 PM
Replies: 0
Views: 3,053
Posted By cdele
EMC WebChat, value for CustomerID always blank.

Hi,

After WebChatAsp initiated and desktop client already received it. I have a rule collect the parameter CustomerID but this parameter always blank. Is there anyway that this parameter to be...
Forum: Contact Center Applications 08-23-2016, 09:49 PM
Replies: 1
Views: 3,763
Posted By cdele
Any idea how to initiate using AAOD?

Any idea how to initiate using AAOD?
Forum: Contact Center Applications 08-22-2016, 08:09 PM
Replies: 1
Views: 3,763
Posted By cdele
Email Blasting in POM

Hi,

I'm new in Avaya development, Can someone give me a sample flow how to do this email blasting in POM? I check in devconnect but find only outbound voice.

Anything will be a big help....
Forum: IP Office Contact Center 07-20-2015, 07:05 PM
Replies: 1
Views: 3,275
Posted By cdele
Any idea on this element? Thanks.

Any idea on this element? Thanks.
Forum: IP Office Contact Center 07-20-2015, 06:54 PM
Replies: 5
Views: 6,087
Posted By cdele
Agent cannot select a number to call, dialer will...

Agent cannot select a number to call, dialer will trigger the callback and assign to available agent. Once the callback assign to the agent, he is the already the owner of the campaign until ended.
Forum: IP Office Contact Center 07-20-2015, 06:50 PM
Replies: 11
Views: 9,428
Posted By cdele
Thank you very much.

Thank you very much.
Forum: IP Office Contact Center 07-20-2015, 06:48 PM
Replies: 4
Views: 3,824
Posted By cdele
Yes. And I noticed the higher value the more...

Yes. And I noticed the higher value the more waiting time for the dialer to schedule the callback but I don't know what is the significant of this value to the dialer to trigger the callback

...
Forum: IP Office Contact Center 07-02-2015, 12:02 AM
Replies: 4
Views: 3,824
Posted By cdele
Thanks. Do you have any idea what is the...

Thanks.

Do you have any idea what is the definition of the field UPADATECOUNT in ODTRIGGER table?
Forum: IP Office Contact Center 07-01-2015, 07:00 PM
Replies: 4
Views: 3,824
Posted By cdele
Question Campaign Auto Delete after Process

Hi All,

Just want to check if there is a setting to auto remove the campaign after all destination already ended whether PRC or not.

All of my campaign still inside dialer even after 5 days
...
Forum: IP Office Contact Center 06-30-2015, 11:31 PM
Replies: 11
Views: 9,428
Posted By cdele
Just what to ask this question to clarify; ...

Just what to ask this question to clarify;

what is the meaning of this number

updatecount 23104002

inside odtrigger
Forum: IP Office Contact Center 06-30-2015, 09:04 PM
Replies: 8
Views: 11,490
Posted By cdele
what is the meaning of this number ...

what is the meaning of this number

updatecount 23104002

inside odtrigger
Forum: IP Office Contact Center 04-22-2015, 01:59 AM
Replies: 1
Views: 3,275
Posted By cdele
Start program element

Hi,

Is there anyone knows how to use the start program element.
I want to call the autodialer in this element.

Because my autodialer not working properly. I need to rerun autodialer...
Forum: IP Office Contact Center 04-21-2015, 02:30 AM
Replies: 1
Views: 3,101
Posted By cdele
Campaign List for Preview Dialer

Hi,

I'm new in this system, I created a campaign list as a preview dialer for me to check the numbers before dialing.

I would like to know how show the numbers I include inside the...
Showing results 1 to 13 of 13

 
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