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Search: Posts Made By: mache
Forum: Contact Center Applications 03-22-2017, 06:10 AM
Replies: 0
Views: 1,399
Posted By mache
Capacity of a SMS license for avaya POM

Hi,

I want to know what is the maximum capacity of an sms license of Avaya POM.

• Number of sms’s which can be sent simultaneously with 1 sms license.
• Maximum number of sms’s which can be...
Forum: Contact Center Applications 02-11-2017, 06:38 AM
Replies: 2
Views: 3,567
Posted By mache
how to configure a new extension to experience portal ivr application

Hi,

I have experience in developing avaya ivr applications, but i am new to routing calls to it.

I developed an ivr application using orchestration designer and deployed in it the experience...
Forum: Avaya Aura & Unified Communications 02-11-2017, 06:37 AM
Replies: 1
Views: 2,631
Posted By mache
how to configure a new extension to experience portal ivr application

Hi,

I have experience in developing avaya ivr applications, but i am new to routing calls to it.

I developed an ivr application using orchestration designer and deployed in it the experience...
Forum: Contact Center Applications 01-22-2017, 06:46 PM
Replies: 0
Views: 1,335
Posted By mache
How to return a value from custom java code to an avaya strategy in POM

I am trying to call a custom java application from avaya strategy but i want a return value after a calculation in POM.

Please can anyone help me to let me know how can i set a parameter in the...
Forum: Contact Center Applications 11-30-2016, 08:35 PM
Replies: 0
Views: 2,146
Posted By mache
POM-New sms application not getting updated in POM database table pim_application

Hi,

I am trying to create a new application in EPM 7.1 System Configuration >> Applications. But when I create this application, the POM database table pim_application is not getting updated. ...
Forum: Contact Center Applications 11-10-2016, 06:15 PM
Replies: 0
Views: 2,582
Posted By mache
Newly created SMS application not in the drop down of campaing strategy

Hi,

I have created one sms application similar to AvayaPOMSMS but only with a different name. After creating this successfully in epm we portal, when i try to use this application in the...
Forum: Contact Center Applications 11-02-2016, 11:46 PM
Replies: 0
Views: 1,798
Posted By mache
how to control the incoming sms cli in avaya pom

Hi,

I am able to send the sms using Avaya pom 3.0.3 and my requirement is to send it without the country code. But when a reply sms is sent from the customer mobile number for the sms we sent,...
Forum: Contact Center Applications 11-02-2016, 09:18 PM
Replies: 0
Views: 1,859
Posted By mache
Source code for avaya-pim-common.jar for avaya POM sms

Hi,

Please can someone help me in getting the source code for avaya-pim-common.jar which is being used in Avaya pom 3.0.3.

I want to update one of the class files in this to manipulate...
Forum: Avaya Aura & Unified Communications 09-19-2016, 09:19 PM
Replies: 3
Views: 8,348
Posted By mache
Thanks Sunil, Please can you let me know...

Thanks Sunil,

Please can you let me know how can I create virtual agents and assign them to the hunt group.

Regards
Forum: Contact Center Applications 09-18-2016, 10:08 PM
Replies: 0
Views: 4,020
Posted By mache
Unable to find "Refer to the SMPP 3.4 specifications for additional details" document

Hi,

In the Avaya Aura® Experience Portal 7.0.1 Documentation Library, for Change SMPP Connection page field descriptions, I can see the below information for most of the fields

Refer to...
Forum: Contact Center Applications 09-18-2016, 09:15 PM
Replies: 0
Views: 3,725
Posted By mache
POM - Strategy - Result Processors and Result nodes "wait" is not working

Hi,

I have POM 3.00.03. I have noticed, after the message is sent, delivery status of the message is not getting updated and the status remains at SMS sent.

I have noticed, this could be...
Forum: Contact Center Applications 09-18-2016, 08:49 PM
Replies: 0
Views: 3,792
Posted By mache
POM not receiving sms delivery status

Hi,

I have POM (POM.03.00.03.03.008) for sms campaign. I have set the delivery receipt as always in the SMS SMPP settings and I was receiving the SMS delivery status messages.

Suddenly...
Forum: IP Telephony and Convergence 09-18-2016, 08:13 PM
Replies: 1
Views: 5,592
Posted By mache
How to change the Split/Skill name in avaya CMS

Hi,

I am new to backend of Avaya CMS. I want to change the name of the split/skill. When I check for the skill in Avaya site admin using the command "disp hunt <skillnum>" and I can see the...
Forum: Contact Center Applications 09-06-2016, 05:54 PM
Replies: 0
Views: 3,646
Posted By mache
version of POM not updated on experience portals web page after updating POM.03.00.03

Hi,

I was having POM version POM.03.00.03.00.008.

I downloaded the latest patch POM.03.00.03.03.008 from Avaya and installed it on my both primary and auxillay experience portal.

I...
Forum: Contact Center Applications 09-06-2016, 05:51 PM
Replies: 0
Views: 3,586
Posted By mache
AVAYA POM not receiving delivery status for SMS's sent

Hi,

I have a POM sending SMS's to the customer. In the set-up I have enabled Registered Delivery to Always and Blind mode is set to Transceiver.

I am receiving the delivery status on some...
Forum: Contact Center Applications 09-04-2016, 08:02 PM
Replies: 0
Views: 3,345
Posted By mache
mppsysmgr not available in Auxillary EPM server

Hi,

I need help to understand if mppsysmgr service is a mandatory service for auxillary EPM server to run POM.

I can see mppsysmgr service is available in primary EPM and MPP, but not...
Forum: Contact Center Applications 09-04-2016, 07:01 PM
Replies: 0
Views: 3,429
Posted By mache
SMS and Email status are in Degraded state in system monitor

Hi,

I can see status of my sms and email services in system monitor of experience portal is in Degraded state.

Please find attached the screenshot of the system monitor.

Please help...
Forum: Contact Center Applications 09-04-2016, 06:55 PM
Replies: 0
Views: 3,327
Posted By mache
POM service are incraseing the memory occupancy from 50% to 95%

Hi,

I have POM 3.0 installed on my experience portal 7.0.

What I have seen is the memory of the experience portal is very high when the POM services are up.

Without POM services,...
Forum: Contact Center Applications 09-03-2016, 06:58 PM
Replies: 0
Views: 3,444
Posted By mache
Routing of calls for multiple extensions (AAR) to IVR in CM

Hi,

I am new to routing calls from communication manager.

I have extension numbers configured in aar analysis and uniform dialplan analysis table which are configured in my session manager...
Forum: Avaya Aura & Unified Communications 09-03-2016, 06:57 PM
Replies: 3
Views: 8,348
Posted By mache
Routing of calls for multiple extensions (AAR) to IVR in CM

Hi,

I am new to routing calls from communication manager.

I have extension numbers configured in aar analysis and uniform dialplan analysis table which are configured in my session manager...
Forum: Avaya Aura & Unified Communications 08-30-2016, 09:17 PM
Replies: 0
Views: 3,603
Posted By mache
Retry in session manager if an outbound dialer call gets rejected by SIP trunk

Hi,

Can someone help me know if we can control the calls in session manager to retry again if service provider rejects an outbound dialer call with the cause code 503. This cause code is...
Forum: Avaya Aura & Unified Communications 08-29-2016, 01:11 AM
Replies: 0
Views: 3,873
Posted By mache
Limit of SIP trunk for maximum number of calls per second

Please can anyone help me know what is limit of a sip trunk to take maximum number of calls per second.?
Forum: Avaya Aura & Unified Communications 08-29-2016, 01:08 AM
Replies: 1
Views: 3,834
Posted By mache
How many max number of SIP trunks can be assigned to an SBC

Please can I get a suggestion what is the limit of SBC to configure the maximum number of sip trunks.

I have 4 sip trunks configured to each SBC. I would like to consolidate 4 SBC's into 1 SBC...
Forum: Contact Center Applications 08-17-2016, 09:08 PM
Replies: 0
Views: 2,292
Posted By mache
MPP and AuxEPM shoowing mode as "Not the Owner" in Experienc

Hi,

I have an experience portal 7.0.2 configured with a MPP server and an Auxillary EPM. this configuration was already there before I joined my current organisation.

Since last few days, I...
Forum: IP Telephony and Convergence 07-26-2016, 12:52 AM
Replies: 0
Views: 2,472
Posted By mache
unix commands for Avaya SBC, system manager, session manager servers

Hi,

Please can anyone help me in getting unix commands for Avaya SBC, session manager and systems managers, where I can check the important services status, connectivity's and restart options?
Showing results 1 to 25 of 26

 
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