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Forum: IP Office Contact Center 12-10-2018, 12:54 PM
Replies: 0
Views: 1,359
Posted By rodri332
Configure API from IPOCC to create new cases in Salesforce

Hi,

I have installed an IPOCC release 10.1 with Salesforce and I need to know if from the IPOCC I can configure an API to generate a new case in Salesforce?

Thank you very much for your help
...
Forum: Avaya Aura & Unified Communications 11-24-2017, 07:30 AM
Replies: 2
Views: 2,055
Posted By rodri332
Hi, Has anyone ever worked on the...

Hi,

Has anyone ever worked on the integration between the hms 400 and CM?

Does any configuration template to share about it?

Thank you for your help

Regards
Forum: Avaya Aura & Unified Communications 11-20-2017, 02:18 PM
Replies: 2
Views: 2,055
Posted By rodri332
HMS 400 can not be connected to CM 7.1

Hi,
Actually, we have a HMS 400 release 3.0 connected to a CS1000 release 7.65. We need to migrate to a CM Release 7.1 but it didn't work, not even after making the setting procedure according to...
Forum: Small and Medium Business Communications 10-03-2017, 08:37 AM
Replies: 7
Views: 6,645
Posted By rodri332
Does J129 phone support system directory contact menu on IP Office R10.1?

Hi,

I have a J129 registered to IP Office release 10.1.0 and I can use Personal Directory as local contacts but I can not access to IP Office system directory.

Does somebody try manage...
Forum: IP Office Contact Center 04-27-2017, 08:37 PM
Replies: 1
Views: 1,815
Posted By rodri332
IPOCC Rls 9.1 License

Hi,

In an IPOCC release 9.1, can be logged a telephony agent with the license VALUE_CIE_CC_MONTELUSER? Or must also have the license VALUE_CIE_CC_USER_VOICE?

Thank you very much for your...
Forum: IP Telephony and Convergence 09-27-2016, 07:56 AM
Replies: 2
Views: 4,263
Posted By rodri332
Thanks for your help. I've configured these...

Thanks for your help. I've configured these options but doesn´t work.

Could you possibly give me some other advice to solve this problema?

Regards
Forum: Small and Medium Business Communications 09-27-2016, 07:55 AM
Replies: 8
Views: 11,395
Posted By rodri332
Thanks for your help. I've configured these...

Thanks for your help. I've configured these options but doesn´t work.

Could you possibly give me some other advice to solve this problema?

Regards
Forum: Small and Medium Business Communications 09-26-2016, 11:12 AM
Replies: 8
Views: 11,395
Posted By rodri332
Thanks for your help. I've configured these...

Thanks for your help. I've configured these options but doesn´t work.

Could you possibly give me some other advice to solve this problema?

Regards
Forum: IP Telephony and Convergence 09-22-2016, 01:46 PM
Replies: 2
Views: 4,263
Posted By rodri332
Solution Confirmed Sip trunk - Incoming calls fail

Dear,
I have installed in a IP Office 500 Release 9.0 with a SIP trunk like with 50 channels. It has to be registered with an username and a password.
The service's supplier asks as a requirement...
Forum: Small and Medium Business Communications 09-22-2016, 01:46 PM
Replies: 8
Views: 11,395
Posted By rodri332
Solution Confirmed Sip Trunk - Incoming calls fail

Dear,
I have installed in a IP Office 500 Release 9.0 with a SIP trunk like with 50 channels. It has to be registered with an username and a password.
The service's supplier asks as a requirement...
Forum: Small and Medium Business Communications 05-04-2016, 09:28 AM
Replies: 1
Views: 2,656
Posted By rodri332
Contact Store 7.8 recordings show the time of the recorded wav three hours ahead

Dear,
I have installed the Contact Store application and when I want to play the recording I saw that is displaying other time (GMT+3).
The .wav file stored in local contact store server is...
Forum: IP Office Contact Center 01-08-2016, 06:03 PM
Replies: 1
Views: 2,357
Posted By rodri332
Task Flow Configuration

I've got a task flow and I need it to play the next messages when a call is queued (waiting for an available agent). The messages should appear in this order:

1 Message 1
2- MHO for 20 seconds
3...
Forum: Small and Medium Business Communications 10-19-2015, 07:33 AM
Replies: 1
Views: 2,754
Posted By rodri332
Server Edition Funtionality

I need some help in order to clarify these concepts on the Server Edition:
We have a primary SE with three Expansion System Control Unit (V2). On the server I have 100 IP extensions and in each...
Showing results 1 to 13 of 13

 
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