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Forum: Contact Center Applications 11-11-2015, 10:52 AM
Replies: 1
Views: 2,977
Posted By arunc
dAgent performance db double entry

Hi

I have created a custom reports using agent performance stat for a client. when i generate a day wise report i am getting a multiple entries(not duplicate values, the full day data comes as...
Forum: Contact Center Applications 10-01-2015, 10:48 PM
Replies: 2
Views: 3,104
Posted By arunc
Hi, Thanks for your reply paul, it been...

Hi,

Thanks for your reply paul, it been realy helpful. Is it possible to set SNMP traps in AACC to monitor memory and performance of the system.
Forum: Contact Center Applications 09-25-2015, 07:13 AM
Replies: 1
Views: 4,349
Posted By arunc
Intrinsics data for multimedia contact in AACC

The OD script can be used to get Intinsic data of a call. I have tried this for Inbound call adn its working fine.Can we get intrinsic data in the OD Script for Outboud and email contacts.

I could...
Forum: Contact Center Applications 09-21-2015, 03:20 AM
Replies: 2
Views: 3,104
Posted By arunc
Aacc snmp

How to configure SNMP in AACC.
Do we have mib files if yes where can we find them?
Forum: Small and Medium Business Communications 09-19-2015, 04:54 AM
Replies: 8
Views: 14,318
Posted By arunc
Is there any docs for updating the .bin files.

Is there any docs for updating the .bin files.
Forum: Small and Medium Business Communications 09-18-2015, 07:52 AM
Replies: 8
Views: 14,318
Posted By arunc
IP office 500 V2 upgrade

how to Upgrade UP office 500 V2 from 9.0 to 9.0.4 or 9.1?

What is the procedure to do the upgrade?

where can i find the Document for this?
Forum: Contact Center Applications 09-11-2015, 12:58 AM
Replies: 2
Views: 2,532
Posted By arunc
Hi Vikram, I have tried in devconnect there...

Hi Vikram,

I have tried in devconnect there is API called CCMM Agent Web services, if we use the webservice we will not be able to login to AAAD. My Client wants to login to AAAD and also needs...
Forum: Contact Center Applications 09-04-2015, 07:01 AM
Replies: 1
Views: 2,397
Posted By arunc
AACC Email Reports

Hi
Is there any way to get report on Email contacts in AACC?
Forum: Contact Center Applications 09-04-2015, 02:44 AM
Replies: 1
Views: 2,626
Posted By arunc
AAAD screen pop not working

AAAD screen pop up not working, how to test screen pop on server , where to look for the logs for screen popup.
Forum: Contact Center Applications 09-02-2015, 12:04 AM
Replies: 1
Views: 2,876
Posted By arunc
AACC webservices

HI
What are the available webservice in AACC, where to find docs on the available webservice for AACC
Forum: Contact Center Applications 09-01-2015, 11:39 PM
Replies: 2
Views: 2,532
Posted By arunc
AACC Email contact details to CRM

Hi ,

One of our client has asked for EMail data to be sent to his CRM server.
Is there any webservices to send Email contact details from AACC to CRM server
Forum: IP Office Contact Center 07-16-2015, 07:55 AM
Replies: 1
Views: 1,825
Posted By arunc
IPOCC IVR DB SQL query block

is it possible to create sql queries with join in the advanced query option of the SQL query block in IPOCC IVR editor
Forum: Contact Center Applications 06-27-2015, 07:11 AM
Replies: 1
Views: 2,616
Posted By arunc
AACC CCMM Email Db

I have a client request who is asking for the customer Email data to be shared to him. i have searched the CCMM Db i was able to get the from, TO , CC, Subject of an email but i am unable to find the...
Forum: IP Office Contact Center 06-16-2015, 02:44 AM
Replies: 4
Views: 2,939
Posted By arunc
Hi marquardt, Thanks for your...

Hi marquardt,
Thanks for your info. i was able to configure SMTP, but for IMAP/POP3 config there is no option to select the encryption type under Topics, can you please explain where to...
Forum: IP Office Contact Center 06-12-2015, 09:55 PM
Replies: 4
Views: 2,939
Posted By arunc
TLS configuration in IPOCC

HI,

How to configure TLS in IPOCC for mail, i have looked into support site there is no specific document for TLS configuration. where can i find document regarding TLS Configuration.
Showing results 1 to 15 of 15

 
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