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Forum: IP Telephony and Convergence 05-17-2022, 05:25 AM
Replies: 1
Views: 831
Posted By mlombardi1
What version of SMGR? Make sure it's a SHA2...

What version of SMGR? Make sure it's a SHA2 authority and not SHA1.
Forum: Contact Center Applications 03-23-2022, 08:03 AM
Replies: 1
Views: 1,580
Posted By mlombardi1
Sounds like one-way routing on the VPN. The RTP...

Sounds like one-way routing on the VPN. The RTP leaving the PC is getting dropped somewhere. Status the station while on an active call and look at the RTP stream source/dest. Begin with verifying...
Forum: Small and Medium Business Communications 03-22-2022, 12:39 PM
Replies: 1
Views: 1,056
Posted By mlombardi1
The SIP trunk must be terminated to an SBC...

The SIP trunk must be terminated to an SBC located in the network DMZ. The DMZ should be flanked by two firewalls, one facing the external side and the other internal but most often there is only one...
Forum: IP Telephony and Convergence 03-14-2022, 05:44 AM
Replies: 1
Views: 1,392
Posted By mlombardi1
Reboot is a valid command but must be run as root...

Reboot is a valid command but must be run as root user. If the root password is unknown, reboot the VM from VMware EHC.
Forum: Avaya Aura & Unified Communications 02-16-2022, 11:15 AM
Replies: 1
Views: 2,185
Posted By mlombardi1
Unfortunately CID is determined on a per-trunk...

Unfortunately CID is determined on a per-trunk basis rather than location. This could be accomplished via SigMa in the Avaya SBC-E if the trunk is anchored to one. The script would inspect the oldest...
Forum: Avaya Aura & Unified Communications 02-02-2022, 08:48 AM
Replies: 1
Views: 2,390
Posted By mlombardi1
Yes, Avaya has released separate security...

Yes, Avaya has released separate security advisories for products running on RHEL 7.x and 8.x.

https://download.avaya.com/css/public/documents/101080366...
Forum: IP Telephony and Convergence 02-02-2022, 08:43 AM
Replies: 1
Views: 2,236
Posted By mlombardi1
What is the status of the duplication link and...

What is the status of the duplication link and memory shadowing? Also check the process status on the standby to verify all services are running: statapp

If the system is using port networks,...
Forum: Avaya Aura & Unified Communications 12-29-2021, 05:35 AM
Replies: 3
Views: 3,135
Posted By mlombardi1
K175 supports 3PCC. See here: ...

K175 supports 3PCC. See here: https://documentation.avaya.com/bundle/InstallAndAdminAvayaVantageInOpenSIP_r300/page/Avaya_Vantage_support_with_Open_SIP_controllers.html

Include the following...
Forum: Avaya Aura & Unified Communications 12-28-2021, 11:57 AM
Replies: 3
Views: 3,135
Posted By mlombardi1
May not be officially supported, but SIP is an...

May not be officially supported, but SIP is an open standard and the phone could technically register with any SIP registrar. Avaya refers to this as 3PCC (third party call control). Some endpoints...
Forum: Avaya Aura & Unified Communications 12-09-2021, 06:01 AM
Replies: 3
Views: 4,674
Posted By mlombardi1
Firstly, verify the port and protocol you're...

Firstly, verify the port and protocol you're using for SIP registration is open on the SM100. Look toward the bottom of the SIP entity screen.

If secured, TLS 5061 needs to be open on the SM100...
Forum: IP Telephony and Convergence 11-04-2021, 05:49 AM
Replies: 1
Views: 4,017
Posted By mlombardi1
Is the SIP trunk terminated to an Avaya SBC-E? If...

Is the SIP trunk terminated to an Avaya SBC-E? If so, use a SigMa script to perform this manipulation. I wrote the attached example for you. This inspects the To header and if there's a match on...
Forum: Avaya Aura & Unified Communications 10-28-2021, 08:25 AM
Replies: 4
Views: 5,581
Posted By mlombardi1
That's unfortunate on the aliasing. It's true...

That's unfortunate on the aliasing. It's true that J139 is SIP only. H.323 is available only for the J159 and higher.
Forum: Avaya Aura & Unified Communications 10-25-2021, 09:27 AM
Replies: 4
Views: 5,581
Posted By mlombardi1
The release notes for the current version of J1xx...

The release notes for the current version of J1xx firmware state that CM 7.0 is the earliest supported release.

You could try aliasing the J139 as a 9608SIP and testing.
Forum: IP Telephony and Convergence 09-28-2021, 05:51 AM
Replies: 1
Views: 4,355
Posted By mlombardi1
Start with building a SIP line on each IPO...

Start with building a SIP line on each IPO pointing to each other. Use a common SIP domain.
Forum: IP Telephony and Convergence 09-15-2021, 05:21 AM
Replies: 1
Views: 4,635
Posted By mlombardi1
Try deleting and reinstalling the app.

Try deleting and reinstalling the app.
Forum: Telephones, Adjuncts, and Adapters 09-15-2021, 05:14 AM
Replies: 7
Views: 8,595
Posted By mlombardi1
Avaya has just released a PSN for this issue...

Avaya has just released a PSN for this issue confirming our findings: https://downloads.avaya.com/css/P8/documents/101077761
Forum: IP Office Contact Center 09-13-2021, 05:23 AM
Replies: 4
Views: 5,730
Posted By mlombardi1
Report back with what you hear from support.

Report back with what you hear from support.
Forum: Avaya Aura & Unified Communications 09-07-2021, 06:19 AM
Replies: 1
Views: 5,456
Posted By mlombardi1
Does the hunt group have a coverage path...

Does the hunt group have a coverage path assigned? Ring count is set there.
Forum: IP Office Contact Center 09-01-2021, 11:43 AM
Replies: 4
Views: 5,730
Posted By mlombardi1
I'm not an Android user so I can't speak from...

I'm not an Android user so I can't speak from experience, but there are third party apps to control this such as Boot Apps: https://play.google.com/store/apps/details?id=com.argonremote.launchonboot
Forum: Avaya Aura & Unified Communications 08-31-2021, 05:43 AM
Replies: 2
Views: 5,408
Posted By mlombardi1
Does traceSM show complete registration dialogue?...

Does traceSM show complete registration dialogue? Client may be waiting for something.
Forum: Avaya Aura & Unified Communications 08-31-2021, 05:41 AM
Replies: 2
Views: 5,013
Posted By mlombardi1
Strange. ASA doesn't run as a service. I've seen...

Strange. ASA doesn't run as a service. I've seen some install issues caused by corruption of the persist.dat file.

C:\Users\[user]\AppData\Roaming\Avaya\Site Administration\user\persist.dat

Try...
Forum: Avaya Aura & Unified Communications 08-16-2021, 06:20 AM
Replies: 4
Views: 5,640
Posted By mlombardi1
When the incoming call is answered at the desk,...

When the incoming call is answered at the desk, CM sends a disconnect message to terminate the call setup with the mobile device. You should be able to verify this in a trunk trace, although you may...
Forum: IP Telephony and Convergence 08-09-2021, 05:46 AM
Replies: 8
Views: 11,578
Posted By mlombardi1
For something like this, we should start with an...

For something like this, we should start with an SM trace to see the SIP signaling exchanged between endpoints and CM. Give particular attention to the SDP portion of the INVITE messages where the...
Forum: Contact Center Applications 08-03-2021, 05:22 AM
Replies: 2
Views: 5,101
Posted By mlombardi1
Is this a hardened server? The following commands...

Is this a hardened server? The following commands run as root user should do it:

systemctl status clamd@scan
systemctl stop clamd@scan

This is not persistent across reboots.
Forum: Telephones, Adjuncts, and Adapters 07-20-2021, 08:18 AM
Replies: 7
Views: 8,595
Posted By mlombardi1
Ok, try upgrading once more to 4.0.10 and see if...

Ok, try upgrading once more to 4.0.10 and see if the problem returns. Either this is something with 4.0.10 that I can't replicate or it's the upgrade path.
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