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Search: Posts Made By: haddod
Forum: IP Office Contact Center 04-11-2017, 10:39 AM
Replies: 1
Views: 1,283
Posted By haddod
SM Channels getting locked up

IP Office 9.1.8 with 9.1.8 IPOCC to CM via Session Manager. SM lines at the IP Office. The CM routes calls to SM then to the IPO which routes them to IPOCC. Reverse outbound from IPO. As the days...
Forum: Small and Medium Business Communications 04-11-2017, 10:38 AM
Replies: 1
Views: 2,660
Posted By haddod
SM channels in use

IP Office 9.1.8 with 9.1.8 IPOCC to CM via Session Manager. SM lines at the IP Office. The CM routes calls to SM then to the IPO which routes them to IPOCC. Reverse outbound from IPO. As the days...
Forum: Small and Medium Business Communications 12-14-2016, 08:54 AM
Replies: 1
Views: 1,774
Posted By haddod
Log of who logged in with VM Pro Client

Where in voicemail pro can i see who logged into the VM server or Application server with their PC using voicemail pro client please? NOTE: Not where they logged into the server at port 7071. Where...
Forum: Small and Medium Business Communications 10-28-2016, 10:28 AM
Replies: 1
Views: 2,446
Posted By haddod
H175 Video Collaboration Station

Has anyone been successful in installing one of these on an IP Office yet please? Info much appreciated. Specifically; How do I get the blasted thing to see the source for the 46xxsettings file? I am...
Forum: IP Office Contact Center 06-20-2016, 01:25 PM
Replies: 1
Views: 1,137
Posted By haddod
Agents in Contact Recorder

Customers are requesting that the fields for agents be the IPOCC assigned agent name versus the extension. How can I change this? Currently the column in Contact Recorder shows the extension only. I...
Forum: IP Office Contact Center 05-09-2016, 12:11 PM
Replies: 1
Views: 1,727
Posted By haddod
Asa, att, aht

Average Speed of Answer / Average Talk Time / Average Hold Time
These three measurements have been around forever. I cannot find them in this IPOCC when reviewing everything offered in 9.1.6 IP...
Forum: IP Office Contact Center 05-09-2016, 11:59 AM
Replies: 1
Views: 1,495
Posted By haddod
Abandon Rate

I can figure out a few of the counters but I cannot find one that measures the rate of calls abandoned for a given topic. How would I do that please?
Forum: IP Office Contact Center 05-09-2016, 08:45 AM
Replies: 3
Views: 2,842
Posted By haddod
bump.......

bump.......
Forum: Avaya Aura & Unified Communications 04-25-2016, 10:37 AM
Replies: 0
Views: 3,390
Posted By haddod
Call Pilot Desktop Messaging Win 10

I thought I posted this the other day but cannot find it. Can anyone please tell me when Desktop Manager for Windows 10 will be available?
Forum: Messaging 04-21-2016, 11:07 AM
Replies: 0
Views: 9,779
Posted By haddod
CalPilot Desktop Messaging and Windows 10

05.01.04.02 is out and supports Win 8 but can someone tell me if a patch/version is in the works for Windows 10 and when it can be expected please?
Forum: IP Office Contact Center 04-18-2016, 09:27 AM
Replies: 3
Views: 2,842
Posted By haddod
Multiple Call Handling

With all real contact centers (Avaya/Lucent CC deluxe through Elite) we could set up multiple call handing. The old days perhaps... With this one we appear to be limited to a setting of 0 or 1.
This...
Forum: IP Office Contact Center 09-15-2015, 06:28 AM
Replies: 2
Views: 1,598
Posted By haddod
I will look. The Wallboard is built as a IPOCC...

I will look. The Wallboard is built as a IPOCC user and the PC it is on simply has a large display wall mounted for all to see. They run a standard live report on it showing calls queued and wait...
Forum: IP Office Contact Center 09-09-2015, 06:19 AM
Replies: 2
Views: 1,598
Posted By haddod
IPOCC reporting inaccurate count of calls queued, calls dropping

On September 3rd on the Windows 2012 R2 server using IPOCC 9.0.8200.1515 the wallboard began reporting an increasing number of calls queued yet callers were getting in immediately to the 2 or 3...
Forum: Small and Medium Business Communications 05-14-2015, 06:20 AM
Replies: 3
Views: 5,147
Posted By haddod
Using Wireshark

Hello. I have installed Wireshark and WinSCP but all I see to capture data on are the Servers two ethernet ports. I am trying to get a handle on adding another interface but in googling around and...
Forum: Small and Medium Business Communications 04-30-2015, 07:49 AM
Replies: 0
Views: 1,955
Posted By haddod
Condition Editor and Export failing to open in UC Module VMPRO

391Voicemail Pro on the UC Module. Version 9.0.400.965.
When you try to open condition editor (or try to import/export) you get this info in a popup:
"Unhandled exception has occurred in your...
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