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Forum: Contact Center Applications 06-11-2019, 12:46 AM
Replies: 0
Views: 301
Posted By betsor
IPOCC Licenses

Hi Guys,

Wonder if anyone came some clarification on the IPOCC licencing.

If an agent profile is configured with both team leader options (Realtime info and reports) and supervisor options,...
Forum: Small and Medium Business Communications 05-23-2019, 04:23 AM
Replies: 4
Views: 1,208
Posted By betsor
We recently had the same issue on 11SP4. A reboot...

We recently had the same issue on 11SP4. A reboot did resolve. We could log into 7071 with root details but not Administrator

This service pack has been awful so far.
Forum: Small and Medium Business Communications 02-28-2017, 08:30 AM
Replies: 2
Views: 1,108
Posted By betsor
Thanks, Exactly what I was after.

Thanks, Exactly what I was after.
Forum: Small and Medium Business Communications 02-28-2017, 04:27 AM
Replies: 2
Views: 1,108
Posted By betsor
Changing Default Contacts Search

Hi All,

R10 seems to be using search on both First and Last names on Contacts. I'm sure there's a NoUser source number we can add to change to either searching on first or last name but cannot...
Forum: IP Office Contact Center 07-12-2016, 02:41 AM
Replies: 1
Views: 1,470
Posted By betsor
Report Error

Hi All,

Getting an error when trying to generate any report,

"The reporting generator server has no connection to the reporting server!"

Is there a way of only restarting the service for...
Forum: Telephones, Adjuncts, and Adapters 10-09-2015, 03:40 AM
Replies: 1
Views: 5,376
Posted By betsor
B179 losing System Directory

Hey Guys,

Having an odd issue occuring on B179 handsets on sw 2.3.8 connected to a 9.0.1.845 system. Basically the IP Office Directory works on the handset for a short while, but then stops...
Forum: Small and Medium Business Communications 08-14-2015, 02:39 AM
Replies: 1
Views: 2,137
Posted By betsor
One-X Portal Call Control Issue

Hi All

We have an issue where One-X allows the user to login, but then is unable to place or answer a call using it, or access voicemail. It updates with call history and message count so seems to...
Forum: Small and Medium Business Communications 06-30-2015, 07:06 AM
Replies: 2
Views: 2,302
Posted By betsor
Softphone Directory Tab not Updating

Hi Guys,

Got an odd one here. The softphone directory tab is not updating. Not just after an hour, this has been months. Can't find any documentation on how to force it, or even where the local...
Forum: Small and Medium Business Communications 05-21-2015, 07:03 AM
Replies: 10
Views: 6,710
Posted By betsor
Hey, We had this on an Eindhoven system...

Hey,

We had this on an Eindhoven system were the admin preferred English (And it helped us a bit :) ) They've actually changed this so no matter what language you set in the install it will show...
Forum: Small and Medium Business Communications 05-21-2015, 06:36 AM
Replies: 0
Views: 1,861
Posted By betsor
Call Assistant Security Prompt

Hi Guys,

Getting an odd thing happening after installing One-X Call Assistant on EU's desktops. User keeps getting Windows Security window popping up for the Avaya Call Assistant.

Never seen...
Forum: Small and Medium Business Communications 05-21-2015, 06:34 AM
Replies: 10
Views: 6,735
Posted By betsor
Hey Had similar issue and found a caveat...

Hey

Had similar issue and found a caveat saying fixed in 9.0.6.0. Damned if I can find it now but my advice is upgrade.
Forum: Small and Medium Business Communications 05-20-2015, 02:00 AM
Replies: 8
Views: 5,117
Posted By betsor
Hey, IIRC the account code should be in...

Hey,

IIRC the account code should be in position 8.

Do you have an example smdr entry?
Forum: Small and Medium Business Communications 05-19-2015, 08:50 AM
Replies: 7
Views: 4,832
Posted By betsor
Hey, I'm afraid there isn't a way to hide...

Hey,

I'm afraid there isn't a way to hide the call display, only to hide the call history. Only solution is something physical to the phone itself as suggested. Cover the screen or use Analogue...
Forum: Small and Medium Business Communications 05-19-2015, 07:59 AM
Replies: 4
Views: 6,069
Posted By betsor
Try disabling Direct Media Path on the extension.

Try disabling Direct Media Path on the extension.
Forum: Small and Medium Business Communications 05-19-2015, 06:16 AM
Replies: 12
Views: 5,070
Posted By betsor
Hey, If you can post the corresponding...

Hey,

If you can post the corresponding trace from the IP500 as well then we'll be able to see what it's doing after the call is passed to line 99901.

Thanks,
Rich,
Forum: Small and Medium Business Communications 05-19-2015, 05:40 AM
Replies: 1
Views: 1,975
Posted By betsor
Hi there, Just for Clarification you're...

Hi there,

Just for Clarification you're wanting to lose one site and move it's users across to another existing site?

For the users voicemails, you will need the folders (in the c:\program...
Forum: Small and Medium Business Communications 05-19-2015, 05:31 AM
Replies: 4
Views: 2,714
Posted By betsor
Aye, this is a stuck DTMF tone. Used to be...

Aye, this is a stuck DTMF tone. Used to be prevalent on the 54XX series phones. Change the reception phone over with another.
Forum: Small and Medium Business Communications 04-17-2015, 03:20 AM
Replies: 2
Views: 2,616
Posted By betsor
Uncheck "Allow direct media path" on the...

Uncheck "Allow direct media path" on the extensions. That should sort it.
Forum: Small and Medium Business Communications 04-17-2015, 03:18 AM
Replies: 1
Views: 3,973
Posted By betsor
Hi Edward. I assume this is VMPro on a...

Hi Edward.

I assume this is VMPro on a Windows server. You can look in the servers Event Viewer | Application log if the service itself had failed but otherwise you would have needed the VM Pro...
Forum: Small and Medium Business Communications 04-17-2015, 03:11 AM
Replies: 10
Views: 17,083
Posted By betsor
Sorry?? IP Office doesn't support Polycom?? I'm...

Sorry?? IP Office doesn't support Polycom?? I'm afraid I disagree with you there. The Polycom IP7000 is a fair replacement for a B179 if you prefer and works absolutely fine. Just need a Third Party...
Forum: IP Office Contact Center 04-17-2015, 03:04 AM
Replies: 2
Views: 1,693
Posted By betsor
Hi Pangus, You've posted this in a rarely...

Hi Pangus,

You've posted this in a rarely visited IPOCC forum rather than the SMB forum where you would have got a response quicker. Also if you are having issues like this it would also help to...
Showing results 1 to 21 of 21

 
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