Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 5 of 5
Search took 0.00 seconds.
Search: Posts Made By: itr0754
Forum: Contact Center Applications 11-14-2013, 07:04 AM
Replies: 2
Views: 8,850
Posted By itr0754
I am running AACC 6.3.

I am running AACC 6.3.
Forum: Contact Center Applications 11-14-2013, 07:02 AM
Replies: 2
Views: 8,850
Posted By itr0754
Reduce number of ringbacks when Queue to skill

When I queue to a skill and the first available agent does not answer, it rings about 6 times before placing that agent "not ready" and trying the next available agent. How can I lower the wait time...
Forum: Contact Center Applications 08-19-2013, 02:02 PM
Replies: 1
Views: 9,343
Posted By itr0754
CDN (Route Point) Statistics Report

In the "CDN (Route Point) Statistics Report", why is there always a small difference in the total of offered calls vs. the sum of answered, terminated, and abandoned calls ?? In my case, the sum of...
Forum: Contact Center Applications 08-19-2013, 01:22 PM
Replies: 4
Views: 11,541
Posted By itr0754
I had the same problem when I updated my 6.2...

I had the same problem when I updated my 6.2 (SP5) to 6.3 (SP10). The problem is within the credentials to access the web.config files contained in "D:\Avaya\Contact Center". I have still to figure...
Forum: Contact Center Applications 08-19-2013, 01:05 PM
Replies: 1
Views: 10,203
Posted By itr0754
"Calls offered" accountablity in AACC 6.3

I am trying to balance-out the number of calls shown in my "CDN (Route Point) Statistics" report and I have a question; is the column "calls offered" the actual number of calls received at the...
Showing results 1 to 5 of 5

 
Forum Jump

All times are GMT -7. The time now is 02:11 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.