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Forum: Contact Center Applications 02-22-2019, 07:57 AM
Replies: 1
Views: 1,537
Posted By ball69
They are all on the same ACD and CMS settings

They are all on the same ACD and CMS settings
Forum: Contact Center Applications 02-22-2019, 07:40 AM
Replies: 1
Views: 1,537
Posted By ball69
ADW Supervisor

Does anyone have any insight into why a ADW supervisor has different data on their screens than the Agents have on their screens in ADW? The calls in queue, calls waiting and agents on calls show...
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