Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 4 of 4
Search took 0.00 seconds.
Search: Posts Made By: atkin65
Forum: Contact Center Applications 12-10-2015, 04:11 PM
Replies: 2
Views: 4,032
Posted By atkin65
Average SL group skills

I can run the real time script with group skills no problem...

My requirement is average SL for all skills combined... The skills form one area

Can i add like a total row which does the...
Forum: Contact Center Applications 11-24-2015, 01:39 PM
Replies: 2
Views: 4,032
Posted By atkin65
average SL

Hi, is there a way to get cms to calculate an average SL on a report using say 3 or 4 skills... can I add a sum at the bottom which will do this? fingers crossed:D

thanks
Forum: Contact Center Applications 11-19-2015, 02:03 PM
Replies: 2
Views: 3,831
Posted By atkin65
can anybody shed some light on this? is it...

can anybody shed some light on this? is it possible to do this?
Forum: Contact Center Applications 11-16-2015, 02:20 PM
Replies: 2
Views: 3,831
Posted By atkin65
Real-time service level for group skills

Hi, I am trying to create some new real-time monitoring scripts. Currently I have a list of skills showing their real-time service level individually but I was wondering is it possible to show the...
Showing results 1 to 4 of 4

 
Forum Jump

All times are GMT -7. The time now is 06:10 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.