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Forum: Small and Medium Business Communications 08-26-2015, 09:34 AM
Replies: 6
Views: 9,595
Posted By wkirk
VMPRO IVR Requires Sever OS

Voicemail Pro plus IVR and/or TTS

Minimum hardware requirements: Basic Voicemail Pro RAM 512MB Hard disk free space 20GB Processor Pentium P4 2.8GHz Celeron Not tested. AMD ...
Forum: Small and Medium Business Communications 08-26-2015, 09:29 AM
Replies: 10
Views: 10,290
Posted By wkirk
ATAC IPO Matrix RX.X

Hi all,
My Team on the ATAC SMB split has been updating the IPO Matrix for years now.
:(Unfortunately we are currently under staffed and having difficulties finding the time to update it.
When...
Forum: IP Office Contact Center 12-29-2014, 10:11 AM
Replies: 1
Views: 3,194
Posted By wkirk
This question should be posted under the Small...

This question should be posted under the Small and Medium Business Communications forum.
The IPO has no native integration with CRM applications.

Kirk
WK "Kirk" Kirk | Technical Support...
Forum: IP Office Contact Center 11-17-2014, 04:00 PM
Replies: 2
Views: 2,284
Posted By wkirk
Wrong fourm

Best to post in the Small and Medium Business Communications

Kirk
WK "Kirk" Kirk | Technical Support Engineer | ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 | Voice:...
Forum: IP Office Contact Center 11-17-2014, 03:58 PM
Replies: 1
Views: 2,306
Posted By wkirk
Best to put this question in the correct form: ...

Best to put this question in the correct form:
Small and Medium Business Communications

Kirk
WK "Kirk" Kirk | Technical Support Engineer | ATAC TechniCenter – SME Pre-Sales Support...
Forum: IP Office Contact Center 07-11-2014, 07:32 AM
Replies: 3
Views: 4,862
Posted By wkirk
Forum: IP Office Contact Center 07-09-2014, 03:59 PM
Replies: 3
Views: 4,862
Posted By wkirk
Question Preview and Progressive Outbound Calling - IPO CC and ACCS

Can someone give a good simple explanation of what each dialer does, how they differ and if the work differently on the IPO CC and the ACCS - pretty please! :confused:

Preview Outbound Calling -...
Forum: IP Office Contact Center 06-10-2014, 11:12 AM
Replies: 3
Views: 4,171
Posted By wkirk
Customer Defined field in IPO CC and Search/Reply Contact Recorder

Need help with the question below - based on the search fields in Contact Recorder I don't think this is possible. Help!!

-----------------------------------------------------------------
From a...
Forum: Small and Medium Business Communications 05-23-2014, 12:44 PM
Replies: 2
Views: 3,782
Posted By wkirk
Mobile Call Control

This the answer - Mobile Call Control


Mobile call control is only supported on digital trunks including SIP trunks. It allows a user receiving a call on their twinned device to access system...
Forum: IP Office Contact Center 05-22-2014, 01:59 PM
Replies: 2
Views: 4,586
Posted By wkirk
IPO CC - User Interface, Agent & Client FAQs

What phones are supported with IP Office Contact Center?

Here is the currently list of supported endpoints:
IP phones: 1608, 1616-I, 9608, 9611, 9621, 9630, 9640, 9641, 9660
Digital phones:...
Forum: Small and Medium Business Communications 01-28-2014, 04:11 PM
Replies: 1
Views: 4,572
Posted By wkirk
IP OFFICE 500v2 Phone 1608i

You could use Ring Mode: Collective ring for all agents.




Kirk

W.K. ‘Kirk’ Kirk | Technical Support Engineer | ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 |...
Forum: Small and Medium Business Communications 01-20-2014, 08:49 AM
Replies: 3
Views: 4,715
Posted By wkirk
Hard to help with no mention of the system and...

Hard to help with no mention of the system and voicemail in use.
Kirk

WK ‘Kirk’ Kirk | Technical Support Engineer | ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 | Voice:...
Forum: Small and Medium Business Communications 01-20-2014, 08:11 AM
Replies: 2
Views: 5,221
Posted By wkirk
Make sure you have done all the pre-requisites...

Make sure you have done all the pre-requisites for it to work - see this link:

Dial by Name

Using the Dial by Name action, callers can indicate the user or group that they require by dialing...
Forum: Small and Medium Business Communications 08-27-2013, 09:17 AM
Replies: 2
Views: 8,114
Posted By wkirk
Need more info - are these emails messages about...

Need more info - are these emails messages about voicemails or voicemail messages in her voicemail box?

Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal...
Forum: Small and Medium Business Communications 06-18-2013, 07:50 AM
Replies: 2
Views: 11,074
Posted By wkirk
Authorization Codes

You may want to review the settings for authorization codes in the IPO KB:
http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/html_authorization_codes.htm...
Forum: Small and Medium Business Communications 05-01-2013, 10:10 AM
Replies: 3
Views: 9,329
Posted By wkirk
Are you a Business Partner? If so you need to be...

Are you a Business Partner? If so you need to be certified and trained to implement IPO.
Avaya University is the best place to go.

ACSS - SME Communications
The ACSS - Avaya Small and Medium...
Forum: Small and Medium Business Communications 05-01-2013, 08:48 AM
Replies: 2
Views: 8,700
Posted By wkirk
Need to know what switch you are talking about -...

Need to know what switch you are talking about - CM IPO ??
Provide hardware version and release. e.g. IP500V2 R8.1.67

Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical...
Forum: Small and Medium Business Communications 04-12-2013, 02:18 PM
Replies: 1
Views: 74,403
Posted By wkirk
Try this: Clearing a Phone Clearing all...

Try this:
Clearing a Phone

Clearing all system initialization values back to their default settings and deleting all user-specific data is intended primarily for repair and for use when the phone...
Forum: Small and Medium Business Communications 03-13-2013, 03:04 PM
Replies: 1
Views: 8,426
Posted By wkirk
EZQuote

Not sure what you are seeing - do a print screen - save it in Word and attach the file so we can see what you are seeing.
Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical...
Forum: Small and Medium Business Communications 08-28-2012, 09:44 AM
Replies: 3
Views: 14,496
Posted By wkirk
The only Flare for IP Office at this time is for...

The only Flare for IP Office at this time is for the iPad and Windows - see this link:
...
Forum: Small and Medium Business Communications 08-09-2012, 07:55 AM
Replies: 1
Views: 13,429
Posted By wkirk
See this link in the IPO KB: ...

See this link in the IPO KB:
http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/ccruser/views.htm

Using IP Office Customer Call Reporter: Supervisor...
Forum: Small and Medium Business Communications 07-02-2012, 11:05 AM
Replies: 2
Views: 11,753
Posted By wkirk
Brightness and Contrast can be changed but not...

Brightness and Contrast can be changed but not the duration of the illummination.


Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal Management ~ SME...
Forum: Small and Medium Business Communications 04-05-2012, 03:47 PM
Replies: 4
Views: 69,473
Posted By wkirk
Sorry we can't test but these are the...

Sorry we can't test but these are the instructions from the IPO KB:

Remote H323 Extensions...
Forum: Small and Medium Business Communications 03-30-2012, 01:54 PM
Replies: 1
Views: 16,338
Posted By wkirk
Each Avaya IP set needs an Avaya IP Endpoint...

Each Avaya IP set needs an Avaya IP Endpoint license. If you want them tracked in CCR all agents - regardless of phone type - need a CCR agent license and to be configured as a CCR agent in a CCR...
Forum: Small and Medium Business Communications 03-09-2012, 03:26 PM
Replies: 3
Views: 15,919
Posted By wkirk
96X1 sets not support on R7.x at this time

The 96X1 sets are not supported on IPO R7.X or R8.X at this time. If you are having issues that maybe the reason.

A maintenance release of R8 is due at the end of March 2012 and is suppose to...
Showing results 1 to 25 of 53

 
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