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Forum: Contact Center Applications 01-05-2016, 07:09 AM
Replies: 1
Views: 4,041
Posted By mscisk
Cms groupagent interval

Hi,

Could anyone help me with below topic. I would like to screate a GroupAgent Interval report. Everything works fine except moment when to the WHERE statement I would like to add GROUP BY.
...
Forum: Contact Center Applications 01-27-2015, 04:36 AM
Replies: 1
Views: 2,605
Posted By mscisk
Call Of Duty

Hi all,

Current solution:
On ACM CC Elite there is:
a) VDN 1111 - emergancy number for internal people to dial in case they need to reach somebody from Team A after business hours. Each member...
Forum: Avaya Aura & Unified Communications 04-26-2014, 09:52 AM
Replies: 1
Views: 4,625
Posted By mscisk
The problem was solved by installing newest...

The problem was solved by installing newest System Platform (6.3.0).
Forum: Avaya Aura & Unified Communications 04-24-2014, 11:56 AM
Replies: 1
Views: 4,625
Posted By mscisk
Hp® dl360 g8

Hi,

I would like to ask if anyone had already installed Service Platform (6.0.3) on new HP® DL360 G8
I am asking because i found out three issues (so far):
a) Service Port is not working -...
Forum: IP Telephony and Convergence 11-09-2013, 01:18 AM
Replies: 1
Views: 7,813
Posted By mscisk
VoIP Monitoring

Hi,

I have a question about voip quality monitoring. I have found application like Prognosis and based on a description it looks that it can fit our needs, but would like to ask few questions:
a)...
Forum: IP Telephony and Convergence 11-09-2013, 12:34 AM
Replies: 1
Views: 6,085
Posted By mscisk
External as internal

Hi,
We are using Enhanced Call Forwarding.

Is there any possibility to threat specific prefixes (based on ANI) for incoming external calls as internall calls?
For example number A should...
Forum: IP Telephony and Convergence 10-21-2013, 12:01 PM
Replies: 1
Views: 6,602
Posted By mscisk
Pulling out data from CM

Hi,

I need to pull out daily some data like - list station - directly from CM database without ASA.
The second thing would be sending those data using SMTP.
Is it possible to do that from RH on...
Forum: IP Telephony and Convergence 09-29-2013, 07:24 AM
Replies: 1
Views: 18,382
Posted By mscisk
I found this post: ...

I found this post:
http://www.iaug.org/p/fo/et/thread=37221

Did anyone try to use this? Disadventage is that that one-x will use DSP resources.
Forum: IP Telephony and Convergence 09-28-2013, 04:44 PM
Replies: 5
Views: 35,680
Posted By mscisk
Well i had different case, the VDN number was...

Well i had different case, the VDN number was passed to HELPDESK cell and user team wanted to see ANI :]

We set one DID to set cell number on duty and second DID as HELPDESK line.
DID 1 points...
Forum: IP Telephony and Convergence 09-27-2013, 11:06 AM
Replies: 1
Views: 18,382
Posted By mscisk
one-x agent

Hi,

Environment:
CM R015x.02.1.016.4
IP_Agent 9
Call Center Release: 5.0
one-x Agent SP:2.5.20020.0
Agent logon using one-x agent with virtual station and agent extension (roadwarrior)...
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