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Search: Posts Made By: pmulya
Forum: Contact Center Applications 02-04-2016, 10:54 PM
Replies: 1
Views: 3,444
Posted By pmulya
Hi checking the logs i see that migration is...

Hi

checking the logs i see that migration is stuck on one particular inum, the ACR should skip this once you restart the service at this point. if you still facing the issue then i would suggest...
Forum: Contact Center Applications 02-04-2016, 10:52 PM
Replies: 3
Views: 8,514
Posted By pmulya
Hi, I would suggest you raise case with...

Hi,

I would suggest you raise case with Avaya CM support teamm for this. The reason being we would have run an ASAI MST on the CM Side to determine whether CM is sending UUI which is received in...
Forum: Contact Center Applications 02-04-2016, 10:49 PM
Replies: 2
Views: 4,010
Posted By pmulya
Hi, DMCC reserve licensing works a tad...

Hi,

DMCC reserve licensing works a tad differently than TSAPI reserved.
- TSAPI reserved pulls the initial amount of licenses when the AES first contacts the WebLM server. For example, if you...
Forum: Contact Center Applications 02-01-2016, 12:08 AM
Replies: 2
Views: 9,728
Posted By pmulya
ideally that call on Archived Tar cannot be...

ideally that call on Archived Tar cannot be played back, They can be played only from ACR webpage. you may try to use export feature of ACR where ACR will allow you to export the wav file in decoded...
Forum: Contact Center Applications 02-01-2016, 12:04 AM
Replies: 1
Views: 2,669
Posted By pmulya
Hi, I would suggest you raised SR with...

Hi,

I would suggest you raised SR with the Avaya support team so that Adapter config and logs can be reviewed to provide appropriate resolution

Thanks,

Prashant
Forum: Contact Center Applications 10-05-2015, 06:24 AM
Replies: 1
Views: 2,432
Posted By pmulya
We would like to know the more details. Once the...

We would like to know the more details. Once the call is established, media start event would be sent and once the call is put on hold a media stop event will be sent. Once the call is retrieved...
Forum: Contact Center Applications 08-23-2015, 11:36 PM
Replies: 3
Views: 2,312
Posted By pmulya
Altering means the station/call is in ringing...

Altering means the station/call is in ringing state.
Forum: Contact Center Applications 08-21-2015, 01:39 AM
Replies: 3
Views: 2,312
Posted By pmulya
Segment duration would be counted as time since...

Segment duration would be counted as time since the recording started which happens only when the cal is established and wont involve time when the call was ringing.

contact duration would shows...
Forum: Contact Center Applications 08-21-2015, 01:37 AM
Replies: 3
Views: 4,732
Posted By pmulya
Exporting of screen is not available as option in...

Exporting of screen is not available as option in ACR. The reason being the screen content is stored as .scn format and there is no standalone player which would be able to play this file. The screen...
Forum: Contact Center Applications 07-30-2015, 07:15 AM
Replies: 1
Views: 4,777
Posted By pmulya
from the linux shell, you can run the df -h to...

from the linux shell, you can run the df -h to see the size of all the parition which would show the avaialbe size in /calls partition.
Forum: Contact Center Applications 06-30-2015, 02:00 AM
Replies: 2
Views: 2,900
Posted By pmulya
Hi, Answer this questions effectively we would...

Hi,
Answer this questions effectively we would need to know the version of the Avaya WFO system that you are using. one of the following should answer your question.

If Avaya WFO version is 12:...
Forum: Contact Center Applications 05-22-2015, 03:54 AM
Replies: 1
Views: 2,288
Posted By pmulya
I would suggest you raise Support ticket. So that...

I would suggest you raise Support ticket. So that we can check ACR DEBUG logs to analyze the incoming Hello Request and how acr is handling the same, Based on that we will be able to provide some...
Forum: Contact Center Applications 05-03-2015, 11:57 PM
Replies: 2
Views: 2,259
Posted By pmulya
could you please provide more details around the...

could you please provide more details around the issue that you are facing. Are you suggesting that the feature is not working?
you can configure the string that user needs to dial on the phone to...
Forum: Contact Center Applications 03-01-2015, 11:17 PM
Replies: 1
Views: 2,893
Posted By pmulya
I would suggest you once re-install the sentinal...

I would suggest you once re-install the sentinal driver and see whether the hardware key is detected. also check whether the current version of sentinal drive is compatible with windows 2008 if not...
Forum: Contact Center Applications 02-23-2015, 01:59 AM
Replies: 1
Views: 2,832
Posted By pmulya
Database information is been provided only during...

Database information is been provided only during the QM installation and there is no easy documented way of changing later on. This would need professional services ( as this mean probable...
Forum: Contact Center Applications 02-23-2015, 01:55 AM
Replies: 1
Views: 2,760
Posted By pmulya
ACR bulk recording licenses are concurrent...

ACR bulk recording licenses are concurrent recording channels and consumed for either DN or POSID.
( whetever configured under ACR bulk recording). if you feel the error is unusual I would suggest...
Forum: Contact Center Applications 02-23-2015, 01:52 AM
Replies: 1
Views: 2,652
Posted By pmulya
It would need customization to achieve this...

It would need customization to achieve this requirement hence i would suggest you involve professional services to get appropriate solution.
Forum: Contact Center Applications 10-12-2014, 11:38 PM
Replies: 1
Views: 2,473
Posted By pmulya
The message indicates that there 2 license file...

The message indicates that there 2 license file in the WebLM. Please login to the Weblm and make sure that there is only one license file. Delete the unwanted license file and restart the AES...
Forum: Contact Center Applications 01-20-2014, 02:00 AM
Replies: 1
Views: 5,074
Posted By pmulya
Hi Blanc One AES Support only supports 16...

Hi Blanc

One AES Support only supports 16 AEP connection ( Connection to CLAN or PE). looking at your set up you got 4 AES connecting to PE thats 4 AEP connections. you ned to make sure that your...
Forum: Contact Center Applications 04-01-2013, 01:35 AM
Replies: 2
Views: 8,545
Posted By pmulya
TR/87 Test failing

From the logs it is clear that the you number is not getting resolved to 4 digit extension. The number is getting passed as it is to CM ( +1720xxxxxx) and CM is rejecting it as there is no device...
Forum: Contact Center Applications 12-17-2012, 02:56 AM
Replies: 2
Views: 9,653
Posted By pmulya
Hi, The error generally doesn't has any effect...

Hi,
The error generally doesn't has any effect on call recording. The error just means that AACC has responded with the error on Stop recording request from ACR. As you mentioned its happening on...
Forum: Contact Center Applications 12-09-2012, 10:54 PM
Replies: 4
Views: 15,544
Posted By pmulya
The way ACR identifies TLink is changed in ACR...

The way ACR identifies TLink is changed in ACR 11 comapred to version 10. In ACR 11 we only need to mention AES IP and switch connection name configured in AES. ACR will then query AES to find out...
Forum: Contact Center Applications 05-07-2012, 04:13 AM
Replies: 2
Views: 12,451
Posted By pmulya
How to do CTI integration between AES and Siebel

Hi,
looks like you are looking for CT for Siebel solution.
few year back CT 4 Siebel went end of life and end of Support as an Avaya Product. However Avaya APS team provides it has Custom offer...
Showing results 1 to 23 of 23

 
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