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Search: Posts Made By: khali33
Forum: IP Office Contact Center 06-22-2019, 07:32 AM
Replies: 0
Views: 885
Posted By khali33
Avaya workforce optimization select

We will deploy Avaya workforce optimization select with ipoffic and ipocc r9.1 but I cannot know where the license of avaya workforce will open .
Is it will open on the same server where the...
Forum: Small and Medium Business Communications 06-11-2019, 02:18 PM
Replies: 5
Views: 1,674
Posted By khali33
I cant change the time zone because the license...

I cant change the time zone because the license id will be changed
Forum: Small and Medium Business Communications 06-11-2019, 02:16 PM
Replies: 5
Views: 1,674
Posted By khali33
yes vmware time is correct

yes vmware time is correct
Forum: Small and Medium Business Communications 06-10-2019, 10:03 PM
Replies: 5
Views: 1,674
Posted By khali33
virtualized server edition time problem

We have deploy server edition as virtual machine with time zone (africa/cairo) but the time server edition time is offset by 30 minute from the real time and when i try to log into server edition as...
Forum: IP Office Contact Center 03-05-2019, 12:47 AM
Replies: 2
Views: 1,711
Posted By khali33
IPOFFICE Media manager

I able to replay recording for all user when i check replay all recording in web self administration tap in manager
but when try replaying recording for specific users by add them in other text box...
Forum: Small and Medium Business Communications 02-26-2019, 05:19 AM
Replies: 2
Views: 1,529
Posted By khali33
IPOFFICE Media manager

I can able to replay recording for all user when i check replay all recording in web self administration tap in manager
but when try replaying recording for specific users by add them in other...
Forum: Small and Medium Business Communications 09-27-2018, 03:33 AM
Replies: 1
Views: 1,501
Posted By khali33
Avaya call reporting for ipoffice

How can download Avaya call reporting for ipoffice?
Forum: Small and Medium Business Communications 07-01-2018, 04:44 AM
Replies: 0
Views: 941
Posted By khali33
Voicemail pro problem

We make upgrade to ipoffice from release 8 to release 10.1 and make migration of ip office customer call reporter (ccr) to ip office contact center(ipocc) after upgrading all feature work good and...
Forum: IP Office Contact Center 01-22-2018, 01:46 AM
Replies: 2
Views: 901
Posted By khali33
yes log in ipocc user interface as...

yes
log in ipocc user interface as administrator goto system >shift plan then adjust the time when you want wallboard be reset.
Forum: IP Office Contact Center 01-22-2018, 01:36 AM
Replies: 5
Views: 1,380
Posted By khali33
Thanks for everyone the problem is solved ,it was...

Thanks for everyone the problem is solved ,it was data corruption due to power failure
after recreate ipoffice sd card every thing work good.
Forum: IP Office Contact Center 01-11-2018, 09:14 AM
Replies: 5
Views: 1,380
Posted By khali33
Thank you for your reply i applied the...

Thank you for your reply
i applied the mentioned solution but it not work my problem is different few from the problem in the doc my case all calls external(either in state or out of state) or...
Forum: IP Office Contact Center 01-07-2018, 12:50 AM
Replies: 5
Views: 1,380
Posted By khali33
yes using it

yes using it
Forum: IP Office Contact Center 01-04-2018, 05:22 AM
Replies: 5
Views: 1,380
Posted By khali33
Ipocc ivr dtmf recognising error

- After ipocc server power failure.

-IVR stoped recognising the DTMF choise, just repeating announcement continuously, so all callers stacked in the call flow, and never went to the Agent Group....
Forum: IP Office Contact Center 09-11-2017, 03:00 AM
Replies: 2
Views: 1,269
Posted By khali33
When i free some disk space it work but the...

When i free some disk space it work but the problem is that all of the old recording are lost
Forum: IP Office Contact Center 09-10-2017, 05:53 AM
Replies: 2
Views: 1,269
Posted By khali33
Contact recorder problem

Contact Recorder for ip office delete all recording in storage path when the disk become full and didn't delete files on a FIFO (First In First Out) as it should be
Forum: IP Office Contact Center 03-26-2017, 07:23 AM
Replies: 1
Views: 948
Posted By khali33
Ivr problem

we make upgrade to ipoffice from release 7 to release 10 and make migration from ccr to ip office contact center release 10 After that we face the following we cannot able to hear any announcement or...
Showing results 1 to 16 of 16

 
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