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Forum: IP Telephony and Convergence 03-31-2021, 03:19 PM
Replies: 1
Views: 3,557
Posted By chan445
Alright, this issue has been happening randomly...

Alright, this issue has been happening randomly ever since we started working from home. But if anyone else encounter this issue, this might be a fix. I have only implemented this for a few days, but...
Forum: Avaya Aura & Unified Communications 03-23-2021, 01:10 PM
Replies: 1
Views: 2,414
Posted By chan445
one-X Agent | can you remove default Aux 0?

Does anyone know if you can set it up where once an agent logs into Avaya one-x Agent, if it can be set so they are automatically in Ready-In/Auto-In to take calls?

Instead of being put in the...
Forum: IP Telephony and Convergence 02-02-2021, 03:21 PM
Replies: 1
Views: 3,557
Posted By chan445
(WFH) Rep is Auto-in, but is actually in Aux 0

Our Agents are using Avaya one-X Agent 2.5.14. Most of our reps have no issues, but once in a while one will encounter an issue where they'll come back from break (leaving the computer idle for maybe...
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