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Search: Posts Made By: oleskare
Forum: Contact Center Applications 05-07-2013, 02:35 AM
Replies: 1
Views: 8,718
Posted By oleskare
AACC: Queueing of emails to same agent

AACC 6.2 with MultiMedia (email).

Email contact has been answered by Agent A. Agent A make a reply back to customer asking for more information. Customer make a reply back again with answer.
...
Forum: Contact Center Applications 12-18-2012, 03:49 AM
Replies: 4
Views: 11,358
Posted By oleskare
You do not need to uninstall the AACC 6.2 to...

You do not need to uninstall the AACC 6.2 to upgrade to AACC 6.3. You need to uninstall SP5 and then install SP8. When SP8 is installed you have a AACC 6.3 system.
Forum: Contact Center Applications 10-18-2012, 02:30 AM
Replies: 1
Views: 9,073
Posted By oleskare
I have found the solution: /*Collect CLID...

I have found the solution:

/*Collect CLID into variable.*/
ASSIGN CLID TO CBR_InboundNumber_cv


/*Convert variable of type CLID to string*/
CONVERT CBR_InboundNumber_cv TO STRING...
Forum: Contact Center Applications 10-17-2012, 05:44 AM
Replies: 1
Views: 9,073
Posted By oleskare
Scripting help

Hi!

Need some help collecting CLID and playing it on AACC 6.2 SIP.



/*Collect CLID into variable.*/
ASSIGN CLID TO CBR_InboundNumber_cv /*CBR_InboundNumber_cv = Type CLID */
?
?
Forum: Contact Center Applications 10-16-2012, 11:36 PM
Replies: 1
Views: 10,587
Posted By oleskare
CallBack Request and scripting

We are implementing CallBack Request (CBR) from Avaya Professional Services (APS). APS has installed the CBR component which will invoke AACC API to queue new outbound contact onto AACC Outbound...
Forum: Contact Center Applications 06-19-2012, 02:29 AM
Replies: 0
Views: 7,559
Posted By oleskare
AACC 6.2 Comfort Groups

What is the difference between "Web On Hold comfort groups" and "Web communication comfort groups" in AACC 6.2?
Forum: Contact Center Applications 03-29-2012, 02:07 AM
Replies: 1
Views: 12,327
Posted By oleskare
AACC 6.2 - the HTML version of the message appears as an ATT0001.HTM attachment

AACC 6.2 SIP, SP5+RU01

I have an issue sending emails from CCMM to recipients using Outlook and MS Exchange 2010 (not sure if it is the same on MS Exchange 2007).

The email is sent from CCMM...
Forum: Contact Center Applications 03-27-2012, 04:21 AM
Replies: 3
Views: 14,056
Posted By oleskare
Schedule retrival of e-mails to CCMM

Is it possible to schedule (date and time) retrival of emails into CCMM (AACC 6.2 SIP)?

Customer is looking into stopping retrival of emails from MS Exchange 2010 at spesefic dates and times...
Forum: Contact Center Applications 03-20-2012, 05:03 AM
Replies: 1
Views: 14,461
Posted By oleskare
AACC 6.2 SIP, CS1K 7.5 and AAAD Phonebook

In Agent Desktop (AAAD) the agent can search for users phonenumber using the Phonebook. The phonenumer is pulled from the LDAP server - in this case Active Directory. The phonenumer is in E.164...
Forum: Contact Center Applications 03-05-2012, 10:39 PM
Replies: 7
Views: 20,005
Posted By oleskare
Yes, I got the SU05 lineup. Could you please post...

Yes, I got the SU05 lineup. Could you please post the config of SIP DCH, SIP RDB and SIP TRUNK?
Forum: Contact Center Applications 03-04-2012, 10:55 PM
Replies: 7
Views: 20,005
Posted By oleskare
Customer is using NRS

Customer is using NRS
Forum: Contact Center Applications 02-28-2012, 12:29 PM
Replies: 7
Views: 20,005
Posted By oleskare
AACC 6.2 SIP and CLID on agent set

Running AACC 6.2 and Avaya CS1000E 7.5.

When an incoming call is presented on the Agent Desktop, the customer CLID is presented OK in the Agent Desktop. On the agent set, the DSC (Route Point)...
Forum: Contact Center Applications 08-05-2011, 06:52 AM
Replies: 0
Views: 13,506
Posted By oleskare
AACC 6.2 SIP and Callback

Hi!

What is needed to get Callback against AACC 6.2 SIP? I can not find any documentation/NTP describing this. I know about NES CC 7.0 AML and callback, but as far as I understand it is done...
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