Avaya Support Forums  

Go Back   Avaya Support Forums > Search Forums

Showing results 1 to 10 of 10
Search took 0.00 seconds.
Search: Posts Made By: tcanla
Forum: Messaging 04-14-2017, 03:22 AM
Replies: 5
Views: 14,135
Posted By tcanla
Thanks, ccarly. I think I'll use the method above...

Thanks, ccarly. I think I'll use the method above and also upgrade to SP10 just to be sure.
Forum: Contact Center Applications 04-14-2017, 03:15 AM
Replies: 2
Views: 1,190
Posted By tcanla
You might want to call Avaya. We have found them...

You might want to call Avaya. We have found them to be very helpful. It is our understanding that most customers have support bundled in so there is no extra cost per incident.
Forum: Contact Center Applications 04-14-2017, 03:13 AM
Replies: 4
Views: 3,495
Posted By tcanla
There are limits to the duration that some of the...

There are limits to the duration that some of the transaction summary tables are allowed to hold data. The most time sensitive data is in the Hsplit and Hagent table where they can retained for a MAX...
Forum: Contact Center Applications 04-06-2017, 07:47 AM
Replies: 2
Views: 2,900
Posted By tcanla
Used the same method as suggested by jacks196 and...

Used the same method as suggested by jacks196 and it worked okay. Saving my team and I the trouble of restoring old data by using a third-party solution called Tenfold.http://www.tenfold.com
Forum: Contact Center Applications 04-06-2017, 07:41 AM
Replies: 2
Views: 3,426
Posted By tcanla
Refresh usually does the trick. Now, I've been...

Refresh usually does the trick. Now, I've been using a third party solution called Tenfold for managing reports. It's less of a hassle and easy to use at the same time.http://www.tenfold.com
Forum: Contact Center Applications 04-06-2017, 07:29 AM
Replies: 1
Views: 3,042
Posted By tcanla
Hey haramr, my team and I have always used custom...

Hey haramr, my team and I have always used custom integration like you. Now though, we decided to try out third-party solutions, and we're currently using Tenfold for integration. So far, so good....
Forum: Contact Center Applications 03-29-2017, 11:29 AM
Replies: 2
Views: 3,350
Posted By tcanla
If ever you're looking for another CTI solution,...

If ever you're looking for another CTI solution, you should check out Tenfold. We've been using it for at least a year now and so far we haven't had any problems. They provide useful features as...
Forum: Contact Center Applications 03-29-2017, 11:26 AM
Replies: 4
Views: 16,293
Posted By tcanla
We've been using Tenfold as an integration...

We've been using Tenfold as an integration solution between Avaya and Salesforce. Started using it just last year, and so far we haven't had any problems. They offer lots of helpful features as well,...
Forum: Contact Center Applications 03-29-2017, 11:22 AM
Replies: 4
Views: 15,055
Posted By tcanla
We've been using Tenfold for that kind of feature...

We've been using Tenfold for that kind of feature for a while now. It makes it easier to dial numbers fast, and it saves time as well. Try to check out their website - www.tenfold.com/integrations.
Forum: Contact Center Applications 03-29-2017, 10:57 AM
Replies: 1
Views: 2,665
Posted By tcanla
Solution Delivered Hey there, Have you ever found the solution...

Hey there,

Have you ever found the solution to this issue? If in case you'd like to try a different CTI solution, check out Tenfold.It provides integration with Avaya and also has plenty of...
Showing results 1 to 10 of 10

 
Forum Jump

All times are GMT -7. The time now is 09:24 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.