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Forum: IP Telephony and Convergence 12-26-2012, 12:57 PM
Replies: 4
Views: 12,971
Posted By bbcom
replace the cable

While the solution defies logic, I've seen replacing the cable resolve this issue. I've had phones that work fine with static IPs, but not pull an IP off DHCP, replace the patch cable, and DHCP...
Forum: Contact Center Applications 09-11-2012, 07:54 AM
Replies: 1
Views: 9,227
Posted By bbcom
CCMM archiving Best Practice

The Multimedia Dashboard for AACC shows an exclamation mark next to the number of contacts and customers in the database. What is the best practice of archiving this data. Is there a ball park...
Forum: Contact Center Applications 09-07-2012, 01:59 PM
Replies: 2
Views: 9,672
Posted By bbcom
Agent Desktop as I'm sure you noticed install...

Agent Desktop as I'm sure you noticed install under the user's profile so one install hosing another is little strange. Are users rebooting the pc between uses? Agent Desktop will leave a couple...
Forum: IP Telephony and Convergence 09-05-2012, 03:11 PM
Replies: 3
Views: 19,142
Posted By bbcom
This isn't fixable without Avaya. You are...

This isn't fixable without Avaya. You are correct by default you don't have the root password. Avaya will provide it for a fee.

I gave up on it, moved all my stuff to a web server I did have...
Forum: Contact Center Applications 09-04-2012, 03:37 PM
Replies: 3
Views: 15,530
Posted By bbcom
I've seen this behavior as well

I have seen this behavior as well. A couple things I've learned on my own:

* if Agent Desktop PC loses network connectivity Agent Desktop will show agent still ready when CCMS does not.

*...
Forum: Contact Center Applications 09-04-2012, 03:27 PM
Replies: 1
Views: 10,071
Posted By bbcom
in CCMA look at Configuration|CCMS|Activity...

in CCMA look at Configuration|CCMS|Activity Codes. User can select with a small icon on right of the active contact in Agent Desktop.
Forum: IP Telephony and Convergence 08-07-2012, 09:01 AM
Replies: 4
Views: 11,872
Posted By bbcom
Use your own web server

Most of the functions of the utility server can be run from a simple web server. Build your own box for firmware, settings files, and phone backup.
Forum: IP Telephony and Convergence 05-31-2012, 12:47 PM
Replies: 4
Views: 10,825
Posted By bbcom
Can you be more specific? The phone does power...

Can you be more specific? The phone does power up, or can find the CM? If the phone powers up what message does it get stuck on?

Why do users have to move the phone, can they logout of one...
Forum: IP Telephony and Convergence 05-22-2012, 01:36 PM
Replies: 0
Views: 9,202
Posted By bbcom
Can't dial long distance on 9630SIP

I've posted this question in the enpoint forum without much luck so I've give this one a try.

I've got multiple 9630 SIPs that give an error code after dialing 91 in attempt to dial long distance...
Forum: Telephones, Adjuncts, and Adapters 05-18-2012, 09:52 AM
Replies: 2
Views: 14,504
Posted By bbcom
Able to workaround looking for fix

I was able to workaround by changing
SET ENABLE_AVAYA_ENVIRONMENT to "0" in the 46xxsettings.txt file. This mean I can dial long distance now but I don't have Feature buttons. Sounds like an SES...
Forum: Telephones, Adjuncts, and Adapters 05-09-2012, 04:09 PM
Replies: 2
Views: 14,504
Posted By bbcom
Anybody?

I haven't got a response to this post so I figured I'd add a couple details:

* h.323 phones work fine.

* It appears that after dialing 91 or 90 the invite is sent to SES, when dialing...
Forum: Telephones, Adjuncts, and Adapters 05-04-2012, 12:43 PM
Replies: 2
Views: 14,504
Posted By bbcom
Dialing 91 gets error tone on 9630SIP

When dialing "91xxx" to dial long distance in the states on a 9630 SIP I get an error tone. Looking at the trace it looks like the phone is inserting a # after 91. Dialing long distance from a 3rd...
Forum: Contact Center Applications 04-02-2012, 03:21 PM
Replies: 3
Views: 13,209
Posted By bbcom
Checking queue staffing in OD

I'd like to verify a skill has agents in it before queing the call to a skill. A compareble vector command in Elite would be "if staffed Agent in skill XX <1 then ...." The ultimate goal would...
Showing results 1 to 13 of 13

 
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