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Search: Posts Made By: vdeo
Forum: Contact Center Applications 03-27-2011, 08:23 AM
Replies: 1
Views: 14,240
Posted By vdeo
The problem descriptions provided below are not...

The problem descriptions provided below are not detailed.

Would request you to open a case with Aavaya Support with the detailed problem description.
Forum: Contact Center Applications 12-22-2010, 08:17 AM
Replies: 1
Views: 13,401
Posted By vdeo
I did raise this with the EMEA Management and...

I did raise this with the EMEA Management and received the following response:

1)If you are an aprroved Partner or a Customer please contact your Account Prime or your CSM to get the information...
Forum: Contact Center Applications 11-29-2010, 02:27 AM
Replies: 1
Views: 14,819
Posted By vdeo
There is no limitation on the number of CDN in...

There is no limitation on the number of CDN in the master script, However as the system(AACC) has limitation of 750CDN, it implies that maximum number of CDN is 750 in the Master script.
Forum: Contact Center Applications 11-24-2010, 10:06 AM
Replies: 1
Views: 13,615
Posted By vdeo
Please provide a detailed description of the...

Please provide a detailed description of the issue being faced.

Suggest you to raise a ticket with Avaya Support along with the Preview contact media Store and Media Director logs.
Forum: Contact Center Applications 11-24-2010, 09:12 AM
Replies: 1
Views: 12,958
Posted By vdeo
There is no possibility of doing it currently.

There is no possibility of doing it currently.
Forum: Contact Center Applications 11-02-2010, 11:36 AM
Replies: 2
Views: 14,214
Posted By vdeo
Alex, The Data Server Logs will have to...

Alex,

The Data Server Logs will have to checked for this issue for probable time-out errors.

This will require detailed investigation, hence request you to open a trouble ticket with the...
Forum: Contact Center Applications 10-20-2010, 12:15 PM
Replies: 1
Views: 13,943
Posted By vdeo
There is no such sizing tool available as of now....

There is no such sizing tool available as of now.

You may try to raise this with the CPE team and check if we can have any such tool in the future.
Forum: Contact Center Applications 09-09-2010, 06:19 AM
Replies: 1
Views: 14,952
Posted By vdeo
SSL Configuration is not supported in CCE. ...

SSL Configuration is not supported in CCE.

This issue needs detailed troubleshooting and needs a check on the configuration, hence I would recommend you to log a case with the Avaya Support team.
Forum: Contact Center Applications 07-19-2010, 09:16 AM
Replies: 1
Views: 14,814
Posted By vdeo
Answering the Forum based on how I understood...

Answering the Forum based on how I understood from the Query Posted:

1)Trunk Level Reports:Currently,there are no reports available at the Trunk Level in the out of the box CCE Reporting...
Forum: Contact Center Applications 04-28-2010, 03:58 AM
Replies: 1
Views: 14,284
Posted By vdeo
Maximum 400 agents can be handled by CCE 4.1 ...

Maximum 400 agents can be handled by CCE 4.1

For the official document please contact atac@avaya.com (atac@avaya.com) (Use Contact Center in the Subject Line)
Forum: Contact Center Applications 04-12-2010, 06:11 AM
Replies: 2
Views: 16,327
Posted By vdeo
In CCE 4.x, Voice Portal integration was...

In CCE 4.x, Voice Portal integration was introduced using Virtual Agents, these agents log into Voice Portal H.323 stations and monitor them for events. When a call is received by one of these agents...
Forum: Contact Center Applications 04-08-2010, 04:54 AM
Replies: 1
Views: 14,876
Posted By vdeo
I am not sure on the working of the SAP, but can...

I am not sure on the working of the SAP, but can give you some hints on the rules plugin of CCE. The rules plugin can be used for two events of CCE Delivered and closed event. On capturing these...
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