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Search: Posts Made By: valentim
Forum: Contact Center Applications 03-21-2013, 04:11 AM
Replies: 7
Views: 14,286
Posted By valentim
Correct, you can Screen Pop on incoming MM...

Correct,

you can Screen Pop on incoming MM contacts Out of the Box on an AML CC.
Forum: Contact Center Applications 03-21-2013, 03:41 AM
Replies: 7
Views: 14,286
Posted By valentim
Michał , this will work on AML as well as...

Michał ,

this will work on AML as well as SIP.

There are limitations on screen pops for Inbound voice on AML, but this limitation does not apply to Outbound contacts.
Forum: Contact Center Applications 03-14-2013, 01:06 AM
Replies: 7
Views: 14,286
Posted By valentim
Justino, you can do this by adding a custom...

Justino,

you can do this by adding a custom field to the campaign when you create it in OCMT.

On the Campaign Setting Tab, under Additional Options, add a custom field to hold the contact...
Forum: Contact Center Applications 03-08-2013, 07:13 AM
Replies: 3
Views: 10,264
Posted By valentim
Justino, use the CM IP Address, rather than...

Justino,

use the CM IP Address, rather than the Hostname.

Once you have configured the IP address of the CM in the CCMM Admin -> General Administration -> Server Settings -> Communication...
Forum: Contact Center Applications 03-08-2013, 04:55 AM
Replies: 3
Views: 10,264
Posted By valentim
Justino, you need to go to CCMM Admin ->...

Justino,

you need to go to CCMM Admin -> General Administration -> Server Settings

Click New -> Communication Manager Server.

Enter the IP address of the CM and click Save.

Now log...
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