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Forum: Support Site Feedback Community 03-20-2014, 08:31 AM
Replies: 12
Views: 36,308
Posted By werickso
Account is still Pending Approval

Your user id is still pending approval by your company administrator. Today, users in this status cannot use ticketing. We are looking at expanding this functionality, but I'll contact you directly...
Forum: Support Site Feedback Community 03-27-2013, 07:30 AM
Replies: 0
Views: 19,485
Posted By werickso
srType is required error message on SR create

We are experiencing intermittent issues with the Service Creation web functionality. Some users are getting a "srType is required" error message when they submit a Service Request. We are...
Forum: Support Site Feedback Community 08-13-2012, 05:43 PM
Replies: 13
Views: 20,132
Posted By werickso
Some fixes in the works

We are working on delivering some improvements to the search engine, as we are in development on some tuning initiatives. Early to Mid fall time frame 2012

We are work to resolve some of the...
Forum: Support Site Feedback Community 08-13-2012, 07:55 AM
Replies: 2
Views: 8,280
Posted By werickso
Contact Support

Hello,

Can you send an email to support@avaya.com with the particulars
I was not able to find you with your handle.

There can be several things wrong... you do have to have an SSO login, be...
Forum: Support Site Feedback Community 08-11-2012, 02:45 AM
Replies: 1
Views: 7,028
Posted By werickso
Download failure

I will contact you via email with the resolution to your issue.
There is a problem with your userid in the system that is preventing your access
Forum: Contact Center Applications 08-09-2012, 07:54 AM
Replies: 1
Views: 12,780
Posted By werickso
Technical Post thread move

This discussion group is for the web support issues, moving the post to the proper technical group
Forum: Support Site Feedback Community 08-08-2012, 11:34 AM
Replies: 3
Views: 60,488
Posted By werickso
Truncation

Yes, our web design team is looking at reclaiming the space and expanding the number of characters in the titles.... a few titles will be truncated if they are unusually long.
We should be seeing...
Forum: Support Site Feedback Community 08-08-2012, 05:38 AM
Replies: 1
Views: 7,025
Posted By werickso
Use of white space and fonts

Although we understand that the look and feel of the website is not ideal for everyone, it was designed to meet the Americans with Disabilities guidelines. We will be doing some tweaking here and...
Forum: Support Site Feedback Community 08-08-2012, 05:33 AM
Replies: 3
Views: 8,681
Posted By werickso
Contacting Dev Connect

You can try contacting DevConnectconnect at: devconnect@avaya.com, or visit to find a few other ways to engage this team. I am not able to move your forum thread over there
Forum: Support Site Feedback Community 06-18-2012, 11:07 AM
Replies: 1
Views: 8,089
Posted By werickso
Generically, if the IVR is not a viable option...

Generically, if the IVR is not a viable option you have a few choices:

1) Ensure you have a SSO account registered. If not, go to https://support.avaya.com and select Register Now

2) With an...
Forum: Avaya Aura & Unified Communications 06-18-2012, 04:45 AM
Replies: 2
Views: 11,409
Posted By werickso
If you do a search for "Sophos blocking Telephony...

If you do a search for "Sophos blocking Telephony Manager" on support.avaya.com, it should bring you to the Reporting for Contact Center Troubleshooting and
Maintenance Guide at URL...
Forum: Support Site Feedback Community 06-15-2012, 09:30 AM
Replies: 2
Views: 8,467
Posted By werickso
LAW Chat an option

Also, try chatting with the Live Agents on the Web. You have to be logged in to get this feature, and should be prompted with the opportunity to chat. They can either help you with web-site...
Forum: Support Site Feedback Community 06-15-2012, 09:11 AM
Replies: 6
Views: 12,639
Posted By werickso
This typically happens (in a generic sense) when...

This typically happens (in a generic sense) when the contact SSO login is set up, but there is a lag or data error in the Sold-To to User setup in the access control system. If others are...
Forum: Support Site Feedback Community 06-15-2012, 09:00 AM
Replies: 5
Views: 10,799
Posted By werickso
LAW Chat is not yet on-demand

You are only offered chat once per browser session. If you decline the first offer, it will not be presented again.

Although we are working towards chat-on-demand, the functionality is not...
Forum: Support Site Feedback Community 06-11-2012, 07:59 PM
Replies: 2
Views: 12,461
Posted By werickso
Managed Case Status Alerts

If you are talking about the ability to see the case status alerts, you can set this up for any / all sold-to's in your Customer Hierarchy or Link ID.

There is a detailed KB article PRCS100273...
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