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Old 02-03-2014, 04:25 AM
chrde chrde is offline
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Join Date: Sep 2012
Posts: 19
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Question Office Hours in Historical Reporting

Is there a way to bring the office hours into account when calculating the "Answer Delay" on multimedia skillsets? e.g. when a mail arrives on friday, we want the answer delay to stop incrementing untill monday when the offices are opened again.
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