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Old 04-26-2017, 07:31 AM
reeve34 reeve34 is offline
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Join Date: Sep 2016
Posts: 10
reeve34 has 10 reputation points

We do it using EC500 for a few agents.
You have to bear in mind it only works for manual answer and it will also affect stats in that your ASA will be affected and it will be classed as a call transferred out of the queue.
There are also issues with it going to voicemail if going to a mobile phone (classed as an answered call).
So yes you can do it, but be warned it could cause issues.

Last edited by reeve34; 04-26-2017 at 07:33 AM.
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