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Old 07-29-2015, 04:46 AM
shaikht shaikht is offline
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Join Date: Feb 2010
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Default Whitepaper:PC- AGENT BLENDING (PROACTIVE/PREDICTIVE AGENT BLENDING PAB)

Technical whitepaper is posted on support site at below link on which we would look at the working of Agent Blending feature (also called PAB) on Proactive Contact.

https://downloads.avaya.com/css/P8/documents/101012464
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