Thread: ACCS Priorities
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Old 03-17-2019, 08:31 PM
bucky101 bucky101 is offline
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Default ACCS Priorities

I have an outbound queue and I need to set 30 different levels or priority based on the call. Is this possible? A workaround would be to have 30 different queues but there are only 10 levels of skillset priority.
I take it if I used the 48 agent priorities calls will not queue jump
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