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Old 10-21-2015, 06:54 AM
covar covar is offline
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Join Date: Sep 2015
Location: Mexico City
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Quote:
Originally Posted by kruegerb View Post
for more details you can use the predefined report 02_Topic details
I've tried generating the reports from the Read-only files. Same result. The total of incoming calls, conversation totals and abandoned or lost calls are not the same when compared to the totals that are shown in an agent report generated from such read-only files.
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