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Old 07-18-2015, 08:09 AM
thiel2 thiel2 is offline
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Join Date: Apr 2013
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With analog loop start lines, jumping from Line 1 to Line 2 on no answer is asking the phone company to provide "Call Forward on No Answer" - can't be done by the phone system itself, and the big question is "WHY"?

I think what you want to do is have the call ring on EXTENSION XX, if not answered then ring on EXTENSION YY, and if still not answered, cover to Voice Mail, where it can be answered by a single mailbox or an automated attendant.

So, let's say Ext. 10 is the phone that you want to ring first, and Ext. 11 is the phone you want to ring 2nd, and you want the automated attendant to cover if neither extension answers the call.

Set Ext. 10 to Immediate Ring, set Ext. 11 to Delayed Ring, set the VMS Hunt Delay to 6 rings, assign the lines to Cal Dist. Group. 7, and record an automated attendant greeting.

Post back with specifics, and I can give you specific programming instructions
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