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Old 07-21-2015, 05:41 PM
thiel2 thiel2 is offline
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Join Date: Apr 2013
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You really don't want to use telephone company forwarding the accomplish this. Reason, the Partner phones don't ring in sync with the phone company ring. If a line stops ringing from the phone company end, the Partner will ring 2 more times before it realizes that it is no longer receiving ring signal from the phone company. So say line 1 rings 4 times from the phone company, the forwards to line 2,. Line 1 will still be "ringing" on the Partner phones even though the call is not there anymore, and is now ringing on line 2. Also, if a call must ring 4 times on Line 1, transfer to Line 2 and ring 4 more times before voicemail answers, the caller has heard 8 rings, and probably hung up by now.

What you want is for Line 1 and Line 2 to be put into a Hunt Group, or Rollover, or whatever your phone company calls it. All callers dial the telephone number for Line 1. If Line 1 is idle, that is where the call rings. If line 1 is in use, the call rings to Line 2. If BOTH Line 1 and Line 2 are in use, the caller gets a BUSY signal, because there are no more paths into the phone system, unless you add more outside lines and include them in the hunt/rollover (and again, when they are all in use, the caller gets a BUSY)

You will set the main extension to Immediate Ring, the backup extension to Delayed Ring. You will use Call Dist Group 7 to assign the lines to be answered by the automated attendant, or Call Coverage to assign the lines to be answered by an individual mailbox. You will use VMS Hunt Delay or Call Coverage Delay to set the number of rings before the voicemail system answers the call.

If line 3 is dedicated to the fax machine, and you never receive incoming voice calls on that number, there is no need to put the fax extension into hunt group 8, just assign line 3 with immediate ring to the fax extension number. If you do receive incoming voice calls on that line, and it is answered by the auto attendant, then hunt group 8 will cause it to automatically transfer to the fax extension if CNG tone is detected.

Line 4 will be assigned to mailbox 11 with Call Coverage (#208-04-11).
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