Thread: Open Cases
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Old 06-11-2012, 07:59 PM
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werickso werickso is offline
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Default Managed Case Status Alerts

If you are talking about the ability to see the case status alerts, you can set this up for any / all sold-to's in your Customer Hierarchy or Link ID.

There is a detailed KB article PRCS100273 that walks you through setting this up.
https://support.avaya.com/kb/index?p...&id=PRCS100273

Or you can search for the article #, PRCS100273 from the dashboard search page
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Last edited by bball; 06-11-2012 at 09:57 PM.
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