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Old 11-28-2014, 01:58 PM
khan176 khan176 is offline
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Default No call details for calls

There are calls that have UCID and session ID but I dont see any call details or any records in AEP for that call. After doing some research I found that AT&T shows that the call completed OK. The M3K gateway shows the call in progress for 3 seconds and then the call ends normally. The Session Manager shows the same, that the call ends, it sends a Cancel message to kill the call, but other than that it is normal.
I tried getting on the MPP and find the session ID in below logs and also but couldnt find any trace of it. Where can I find any detials on the session ID on MPP and why would this thing happen
/opt/Avaya/ExperiencePortal/MPP/logs/process

Thanks.
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