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Old 10-14-2012, 11:48 AM
sfitzg sfitzg is offline
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Whether it is a result of the SR I opened or not, Avaya have now developed a means to remove a contact but it is not available outside of Avaya Support. It would have been a tuff sell to the customer that they are going to have a agent sitting idle for one to two days while an SR is opened and then assigned to someone in our timezone to clear the contact.

The good news is that apparently the SP6 AAAD will supposedly resolve the stuck contact when it is started. The bad news is you still have to kill AAAD to get out of stuck contact state in the first place.
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