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Old 03-12-2012, 12:51 PM
carolynw4 carolynw4 is offline
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Join Date: Mar 2012
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Default Call Back Assist and Vector step(S)

I have a telephone number that appears to have been queued in Call Back Assist for quite some time. I need to remove it. Any ideas? Seems to get queued after call center closes (all agents are logged off) and remains in queue until an agent answers next morning and there's no one on the line. Carolyn
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