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Old 07-07-2014, 05:29 AM
mendei mendei is offline
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Join Date: Jul 2014
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Default Line always open on 9620L

We have a 9620L telephone at our office.

For some time now, the phone it keeps its line always open as if you were in a conversation or dialing.

When called from another phone in the office the call appears and you're able to switch to it but it's not possible to hang up. It's also not possible to redirect a call from the reception to that phone as it appears to be busy all the time.

I've already tried to do a factory reset from the Craft Menu with no luck.
Tried to open the session for that number on another phone and there it was working.
Initiated another's person session on that phone and it would show same malfunction.

Does anyone have any idea as to what can be wrong with it?

Thanks!!!

Regards,
Iván
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