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Old 06-22-2012, 09:20 AM
romer romer is offline
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Join Date: Jun 2012
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I feel your pain. In order to manage Heritage NES contracts the use of web tools that allow Serial number to Sold To lookup is critical. Contracts provide a Nortel Site ID (whic are still issued for new product today ???) but no Sold To is provided.
In order for us to receive support for the contract we paid for, we must provide a Sold To number. It is the Partner's burden to find all this information with broken tools.
The new site search takes you to everything but that tool to enter your: Site ID, Serial Number, or Solt To to cross reference.
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