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Old 04-17-2014, 05:15 AM
bsreddy bsreddy is offline
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Join Date: Apr 2012
Posts: 14
bsreddy has 10 reputation points

Hi Nick,

I do not think this is possible at this time as the application does not provide "hold" as a trigger point. You can try a consultation ticket with Avaya backbone team. They might be able to give you more information.

Also, if this feature is not currently available, a GRIP request for an enhancement might be worth a thought.

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