View Single Post
Old 09-19-2018, 08:01 AM
arsha2 arsha2 is offline
Join Date: Feb 2015
Posts: 29
arsha2 has 10 reputation points
Default IPOCC- Dialer- Divert to Topic# or IVR Script

IPOCC Rls 10.1

IPOCC dialer TF can be divert to IVR script / Topic after dialing and establishing external destination?
As i want that Dialer dial external External as one job and instead of queuing Agent group , it should divert to either one IVR script or some Topic #. Possible?

like dialer dial external # . establish call and divert it to one IVR script/ main Menu or some Topic # so that caller can reach to agent and it is because not cost to caller for some services.
Reply With Quote