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Old 05-29-2013, 12:02 AM
ocecetka ocecetka is offline
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Join Date: Jan 2013
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Default APC CTI Agent Login

We are facing an issue with an agent login. Agent could not log into the APC while he/she is logged on the phone with his agent Id. This was working before, but suddenly not.

problem is :
[2013/05/22 16:45:35.904] CLIENT --> AGTConnHeadset COrigID MoAgt 9 0
[2013/05/22 16:45:35.904] SERVER <-- AGTConnHeadset PAgent server 29243 9 2 0S28833
[2013/05/22 16:46:40.977] SERVER <-- AGTSystemError NAgent server 29243 0 2 1E70002,AGTConnHeadset_RESP(MAKECONN)

Does anyone had same issue ?
APC is CTI with Avaya CM. There is no blending setup.Agents are using managed jobs now.
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