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Old 06-11-2014, 06:59 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

the field to use for identifying a recorded message from IPOCC is the caller number. In IPOCC 9.0.3 there will be the topic number /name available.
what do you mean by "input a number while on the call "? I suggest Jobcode is entered. but jobcode not used in contact recorder,
what is the customer scenario? "They then must access the call recordings based on that number the agent input": how to avoid type issue by typing the number by agent?
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