View Single Post
Old 03-04-2014, 09:08 AM
arnol21 arnol21 is offline
Join Date: Mar 2014
Posts: 3
arnol21 has 10 reputation points
Default Caller ID forwarded on Call Forwarding

After hours, we have our phone calls transferred to an answering service. The answering service collects information about the call, including the Caller ID number of the person who called.

We recently upgraded to an IP Office 500 v2. We set up a phantom extension to forward all the calls at night. Now, the Caller ID that is received by the answering service is OUR number; not the original caller's Caller ID. Is there any way to forward the original caller's Caller ID?

I found some chatter on other sites about setting up a short code for doing that, but I wasn't able to follow it exactly.

Reply With Quote